Client Partner – Advertising

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding of new clients while cultivating strong relationships with existing customers.

• Collaborate with clients, sales, and product teams to enhance adoption and achieve outcomes that promote renewals, expansion, and advocacy.

• Gather and assess customer outcome data and feedback to create effective onboarding and retention strategies, as well as inform the product development roadmap.

• Engage in pre-sales initiatives, including product demonstrations and trial interactions.

• Assist with post-sale onboarding, customer engagement, growth, and renewal efforts.

• Utilize PurpleLab’s comprehensive data set to comprehend the pharmaceutical ad-tech ecosystem, focusing on media planning, activation, and measurement from both agency and DSP/platform perspectives.

• Guide prospective and new clients to guarantee successful onboarding, engagement, renewals, and relationship enhancement.

• Act as the voice of the customer during product, marketing, and sales activities.

• Serve as the main point of contact for customer onboarding, end-user training, and support following go-live.

• Work with engineering and development teams to set up the software platform and resolve technical issues reported by customers.

• Advise platforms and agencies on media planning, measurement, data licensing, and customer initiatives driven by AI.

• Deliver customer insights to optimize platform value and assist in expanding the customer base.

• Stay updated on competing products and services.

• Perform additional tasks that support business needs and align with company objectives.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Computer Science, or a related field is mandatory.

• A minimum of 5 years of customer success experience within an agency/media planning environment, particularly focused on Pharma, is required.

• Experience in ad-tech is essential.

• Proficiency in SQL or similar data analytics tools is necessary.

• Extensive experience in onboarding and managing relationships in a B2B context.

• Proven ability to deliver tangible results while working collaboratively across sales, marketing, and product teams.

• Strong writing and presentation skills to convert detailed information into impactful client success documents.

• Successful candidates will exhibit proactivity, collaboration, customer orientation, attention to detail, persistence, active listening, and resourcefulness.

• Requires strong project management, planning, and organizational abilities with excellent attention to detail; capable of working independently and as part of a team.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.