Client Partner, Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Account Management: Manage daily operations of client accounts, ensuring timely delivery of projects, adherence to scope, and maintenance of the highest quality standards.

• Develop and execute comprehensive account plans that utilize various media channels and Tinuiti’s wide range of solutions to achieve client goals.

• Budgets & Forecasting: Aid clients in setting budgets and forecasts, while utilizing provided data to guarantee efficient budget management and successful realization at month-end.

• Performance Tracking & Optimization: Discover and capitalize on growth opportunities and cross-selling, ensuring alignment with the client's strategic objectives and the company's offerings.

• Data Analysis & Reporting: Examine client data to uncover trends, opportunities, and areas needing improvement. Create reports and presentations that provide valuable insights to clients and internal teams.

• Team Collaboration: Collaborate with Tinuiti’s client channel teams and other internal groups to positively influence client project results and strategic initiatives.

• Client Communication: Serve as the primary contact for client communications, guaranteeing that clients receive timely updates on project developments and outcomes.

• Support the Client Partner team in addressing client concerns and resolving issues promptly and efficiently to uphold client satisfaction.

• Industry Expertise: Maintain and utilize extensive knowledge of market trends, emerging developments, and best practices within the client’s business and the overall industry to enhance client strategies and recommendations.

⛳️ Requirements

• 4-5 years of experience in Account Management or Client Partner roles, demonstrating a successful track record of executing effective campaigns.

• Comprehensive experience with various digital platforms and their interconnectivity.

• Proficiency in Google Analytics.

• Familiarity with Project Management tools.

• Experience with research tools such as Pathmatics, SimilarWeb, Kantar/Vivvix, Resonate, Commspoint.

• Proven success in data analysis and employing analytics tools to inform marketing strategies.

• Advanced computer skills, particularly in Microsoft Excel & PowerPoint.

• Capacity to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal projects.

• Excellent communication and interpersonal abilities, with a knack for collaborating effectively with external and internal teams.

🏝️ Benefits

• Unlimited PTO: At Tinuiti, we believe in the importance of taking time to rest, recharge, and enjoy life unplugged. By prioritizing self-care, you can bring your best self to work. Thus, we offer unlimited paid time off, a fully remote work environment, and the flexibility to take time as needed.

• Additionally, we provide 16 paid holidays, including several long weekends, to ensure you have ample time to step away and disconnect.

• We take pride in offering above-industry standard work-life balance, consistently regarded as one of the most appreciated benefits by Tinuitians year after year.

• Healthcare: Medical, Dental, Group Life Insurance, and Income Protection.

• Retirement: We offer a Pension Scheme with an employer match of up to 5% of your contributions.

• Perks and Wellness: Help@Hand Wellbeing services, Thankful giving.

• Parental Leave: Birthing parents will receive 16 weeks of leave at 100% pay (additional leave time available according to statutory requirements). Non-birthing parents will receive 4 weeks of leave at 100% pay.

• Learning and Development: Access to on-demand learning (powered by LinkedIn Learning), mentorship programs, and leadership and management development resources.