Client Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for clients, overseeing onboarding, account setup, ongoing communications, incoming inquiries, and client documentation.

• Foster strong relationships with clients by offering expert advice on LaneLink’s procedures, services, and best practices.

• Assess, process, and audit remarketing timelines and operational deliverables to guarantee adherence to established SLAs.

• Oversee and manage inventory and account activity across AutoIMS, LaneLink, and third-party platforms.

• Investigate and address client issues by collaborating with internal teams and external stakeholders.

• Evaluate operational trends, pinpoint process inefficiencies, and propose proactive solutions to enhance the client experience.

• Compile and maintain comprehensive operational reports, including inventory reconciliations, clear date audits, performance metrics, and trend analyses.

• Serve as a technical resource for both clients and internal teams, assisting with escalations and complex operational challenges.

• Support training programs by sharing knowledge, best practices, and operational expertise throughout the organization.

• Uphold high standards of quality, accuracy, and productivity in all daily tasks.

• Represent LaneLink as a brand ambassador, embodying the company’s mission, values, and commitment to excellence in service.

• Participate in special projects and additional duties as assigned by management.

⛳️ Requirements

• High School Diploma or GED.

• 3-5 years of experience in wholesale automotive remarketing and/or auto auction operations.

• 1-3 years of customer service experience with a proven ability to maintain strong customer relationships.

• Excellent communication and interpersonal skills.

• Proven capability to manage multiple priorities while ensuring accuracy and attention to detail.

• Strong analytical and problem-solving skills, with the ability to identify trends and offer actionable recommendations.

• Experience with AutoIMS and proficiency in Google Workspace and Microsoft Excel.

• Demonstrated ability to collaborate across functions and effectively resolve operational issues and client escalations.

• Dedication to providing exceptional customer service and upholding quality standards.

• Willingness to work overtime as needed to meet business demands.

• Bachelor’s degree is considered a plus, but not mandatory.

• Advanced skills in AutoIMS, Microsoft Excel, and Google Workspace are advantageous.

• Previous experience in operational leadership, project management, or process improvement initiatives is a plus.

• Experience in developing reports, dashboards, and operational performance metrics is a plus.

• Experience in training team members and acting as a subject matter expert is a plus.

• Proven success in driving operational efficiencies and enhancing customer experience through process improvements is a plus.

🏝️ Benefits

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture focused on internal promotions, diverse career paths, and meaningful advancement