Client Operations Manager

This is a fully remote position, open to applicants in Arizona, +9 more states.

📋 Description

• Accountable for consistently achieving facility revenue targets.

• Addresses daily inquiries from clients and Release of Information Specialists (ROIS).

• Identifies and suggests opportunities for enhancing productivity.

• Adheres to all functions related to the release of information as outlined in the service agreement.

• Compiles weekly dashboard and month-end operational performance reports.

• Monitors productivity and quality to guarantee high levels of customer service satisfaction.

• Aids the Director of Client Operations in training and evaluating ROIS staff, both onsite and remotely.

• Supports the processes of selecting, interviewing, hiring, training, and terminating employees.

• Engages in counseling sessions with site personnel and makes recommendations for disciplinary actions or terminations when necessary.

• Oversees the scheduling of onsite staff, including time off requests and payroll approvals.

• Allocates work to local site personnel and assists remote supervisors in coordinating workflow. Will be expected to provide physical coverage at various sites when workload requires.

• Maintains confidentiality by securing all information encountered within the facility.

• Offers input for the review and revision of site procedures.

• Conducts quality reviews and site evaluations as required by clients.

• Assesses release of information requests for validity according to applicable state or federal laws; returns invalid authorizations and requests to the requester.

• Searches for medical record numbers, completes guides, and retrieves medical records as appropriate.

• Reviews requests to identify the encounters being requested.

• Scans and/or electronically captures medical records, selecting the relevant information to be duplicated.

• Collects the required pages for requested records as necessary.

• Reassembles charts (if in paper format) for re-filing.

• Logs information sent to the requester, either manually or via company software, in accordance with facility procedures.

• Documents the release of information in the patient’s medical record or using other methods specified by the facility.

• Calculates billing and prepares invoices as required.

• Certifies copies of medical records when appropriate.

• Attends all mandatory meetings and training sessions.

• Ensures that supplies are available at the designated facility.

• Submits company-related travel expense reports and original receipts to the manager promptly.

• Develops and maintains a strong, professional relationship with the Client management team.

• Generates reports and analyzes data to effectively manage operations.

• Complies with and provides guidance on Company Policies as outlined in the Company Handbook.

• Performs other relevant duties as assigned to fulfill the needs of the department and the organization.

⛳️ Requirements

• Bachelor’s Degree preferred.

• Prior supervisory experience is essential.

• A valid driver’s license with a history of safe driving.

• Effective communication skills with clients, staff members, and management.

• Experience with medical records or in the healthcare field is beneficial.

• Knowledge of HIPAA privacy information standards is required.

• Coursework in medical terminology is preferred.

• RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days is mandatory.

• Willingness to travel to various assigned accounts.

• Consistent attendance at work with minimal unplanned schedule deviations.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plans with company contributions.

• Opportunities for professional development and training.

• Paid time off and holiday leave.

• Supportive work environment emphasizing teamwork and collaboration.