Client Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the successful execution of projects throughout your portfolio of accounts, from the initial kickoff to final completion.

• Foster strong, trust-based relationships with clients, acting as a strategic partner in aiding them to achieve their objectives.

• Proactively identify opportunities, risks, or gaps for clients before they escalate into issues, serving as a calm, solution-focused voice during complex situations.

• Lead cross-functional teams that encompass strategy, content, design, paid media, and web development — ensuring clarity, alignment, and accountability at every phase.

• Advocate for both the client and the team, balancing empathy with accountability to cultivate healthy, long-term relationships.

• Develop and maintain structured project plans, timelines, and trackers to keep everyone focused and informed.

• Conduct recurring client meetings with clarity and confidence, maintaining proactive communication and realistic expectations.

• Ensure timely delivery of all work; when timelines shift, thoughtfully reset expectations with both clients and internal teams.

• Efficiently gather client inputs, approvals, and feedback, minimizing blockers and sustaining momentum.

• Communicate actively and transparently with internal teams and clients in real time (primarily via Slack and Zoom).

• Review deliverables for accuracy, alignment with objectives, and overall quality before client submission.

• Monitor project goals and ensure measurable progress toward client outcomes and overall success.

⛳️ Requirements

• A minimum of 4 years of experience in a fast-paced agency setting, where you have led cross-functional project teams and managed client communications from start to finish.

• A highly organized, client-centric project leader with a proven history of delivering complex digital marketing and web projects.

• Proficient in managing deadlines, dependencies, and shifting priorities without letting any details slip through the cracks.

• A clear and confident communicator adept at building trust and driving alignment among clients and teams.

• Comfortable leading client discussions, asking insightful questions, and translating abstract goals into actionable plans.

• Proactive, resourceful, and willing to dive into the details — whether that involves unblocking a teammate or troubleshooting a delivery risk.

• Adaptable and quick-moving, capable of switching contexts easily while maintaining focus and clarity.

• Experienced with project management tools such as ClickUp, Asana, or Airtable, and skilled in maintaining, scaling, and enhancing systems that ensure projects and teams remain aligned.

• Primarily located in Pacific Time hours (8:00am–5:00pm PT), with the flexibility to meet with clients and collaborate with our international team as needed.

🏝️ Benefits

• Alongside 11 observed holidays, salaried team members enjoy unlimited paid time off, plus an additional 4 mental wellness days per year.

• 100% company-funded health insurance, including dental and vision options.

• Paid parental leave.

• A 401(k) plan to help you save for your future.

• Option for permanent remote work.

• Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM).

• Monthly wellness stipend and a quarterly employee appreciation gift.

• One-time reimbursement for home office equipment.

• Monthly team bonding sessions.

• Pre-tax commuter benefits.

• The chance to join a dynamic, close-knit team that enjoys collaborating and supporting one another every day.