Client Operations Coordinator

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Oversee the approval process for high-volume social content, including feedback, revisions, deadlines, and final sign-off across both Storm and client stakeholders.

• Prepare for regular meetings, document decisions and actions, and ensure that follow-ups are executed effectively.

• Manage smaller social campaigns, ensuring timelines, ownership, dependencies, approvals, assets, and risks are all tracked appropriately.

• Organize and update client files, episode deliveries, social account access, permissions, and operational processes.

• Maintain shared trackers, calendars, and documentation so that priorities, deadlines, obstacles, and responsibilities are clearly visible.

• Proactively seek inputs, identify risks early, escalate blockers as necessary, and keep workflows progressing across various teams and stakeholders.

• Keep operational procedures, templates, contacts, and handover information current to ensure reliability and repeatability of work.

• Provide support to the Account Manager, strategy leads, production teams, and both client and agency stakeholders.

• Create prioritized action plans and client updates as part of the practical recruitment exercise.

⛳️ Requirements

• Proven experience in supporting client operations, social content workflows, project delivery, account teams, or similar fast-paced environments with multiple stakeholders, deadlines, and approval processes.

• Strong organizational skills across various workstreams, deadlines, approval paths, versions, and dependencies.

• High level of ownership and a proactive mindset to keep work progressing.

• Excellent written communication skills with the ability to translate scattered feedback or vague requests into clear actions, responsibilities, and decisions.

• Experience in preparing for recurring meetings, providing valuable recaps, and ensuring actions are completed.

• Confidence in coordinating high-volume approval workflows involving internal teams, senior stakeholders, legal reviews, or multiple revision rounds.

• Practical experience with file management and project management systems such as Box, Monday.com, Airtable, spreadsheets, or similar tools.

• Good judgment regarding when to follow up, challenge, escalate issues, and recognize when a decision falls outside your authority.

• A calm and reliable demeanor when handling late, unclear, blocked, or rapidly changing work.

• Proficiency in using modern productivity tools, including AI-assisted tools when applicable.

• Good judgment in verifying AI-generated outputs and managing confidential information with care.

• Legal eligibility to work in Egypt without restrictions or through an appropriate visa.

• Availability and comfort to work from 9:00 AM to 5:30 PM Pacific Time, Monday to Friday.

🏝️ Benefits

• Up to EUR 10,000 annually.

• 33 Days of Paid Leave and Additional Benefits.

• High-end, fast computer provided.

• Access to the latest software and productivity tools required for the job.

• Fully remote position, allowing work from anywhere in Egypt.

• Modern collaboration, file management, project management, social platform, password management, and AI-enabled workflow tools available.