Client Onboarding Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Gathers carrier/provider information: Drafts LOA’s, facilitates execution among parties, and verifies finalized versions.

• Oversees data gathering, status monitoring, and communication regarding: LOAs, Accounts/FANs, Carrier Portal Access, Credential logging - 1Password, Paper invoice conversion, PO box redirection, and Invoice Collection Configuration for standard allocation/audit/reconciliation rules.

• Supports the operational onboarding manager in coordinating efforts with the Invoice Team to configure the following: Initial invoice uploads, Audit/Reconciliation, Data/Mappings validation, Optimization, presents findings, and coordinates implementation, as well as Fulfillment tasks/catalog/API configuration.

• Engages in discussions for additional implementation and service deployment, including ServiceDesk, Logistics, and Third Party services (Fixed, UEM, Bill Pay).

• Takes part in customer User Acceptance Testing (UAT).

• Aids the operational onboarding manager in documenting operational processes established during onboarding for the Operations team (Optimization, Fulfillment, Audit/Reconciliation, and Cost Allocation).

• Contributes to the operational go-live readiness sign-off.

⛳️ Requirements

• Bachelor’s Degree in a relevant field of study or equivalent professional experience.

• Familiarity with Software Development Life Cycle (SDLC) models and Agile methodologies is highly desirable.

• Experience with ServiceNow is a plus.

• Exceptional verbal and written communication abilities.

• Strong interpersonal and customer service skills.

• Excellent organizational capabilities and meticulous attention to detail.

• Strong time management skills with a proven track record of meeting deadlines.

• Robust analytical and problem-solving capabilities.

• Strong supervisory and leadership qualities.

• Ability to prioritize and delegate tasks when necessary.

• Capability to thrive in a fast-paced and occasionally high-pressure environment.

• Proficient in Microsoft Office Suite or similar software.

🏝️ Benefits

• Medical insurance — available after successful completion of the probationary period.

• Equipment — we provide all necessary tools to work comfortably from home.

• Full FOP administration — we take care of all administrative matters related to your business entity.

• Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly.

• Annual salary review — based on performance review outcomes.

• Parental leave — we support you through every stage of life.

• Comfortable remote setup — we prioritize your day-to-day work experience.