Analista de Onboarding de Novos Clientes – Despesas

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage the customer funnel focused on small businesses;

• Effectively conduct follow-up cadences;

• Monitor SLAs and user engagement metrics;

• Provide consultative training aimed at account activation;

• Identify bottlenecks and recommend improvements to reduce leakage;

• Document interactions and update manuals in Hubspot;

• Coordinate multiple simultaneous implementations.

⛳️ Requirements

• Previous experience in customer service within the B2B segment;

• Solid knowledge of CRM tools (experience with Hubspot is a plus);

• Ability to self-manage and organize schedules;

• Technological affinity to perform medium-complexity technical configurations.

🏝️ Benefits

• Flash Card (the beloved pink one!) with flexible benefits: meals, groceries, mobility, health, education, culture, and well-being;

• Health insurance;

• Life insurance;

• Extended maternity and paternity leave + Childcare assistance;

• Day off on your birthday 🎂;

• Hybrid and flexible work model + Home office support + Office experiences;

• Exclusive discounts with partners on the Flash app;

• TotalPass;

• Pet agreement with Guapeco.