Client Onboarding Manager

This is a fully remote position, open to applicants in Asia.

📋 Description

• Oversee large-scale onboarding initiatives and assist clients throughout their implementation processes

• Collaborate with internal cross-functional teams to guarantee smooth delivery

• Promote the effective adoption of Sumsub products by training and educating client internal teams

• Create clear project timelines and communication strategies to maintain transparency and alignment during onboarding

• Support clients at the start of their journey with Sumsub, ensuring a seamless onboarding experience

⛳️ Requirements

• 2–3 years of experience in project management

• Ideally, experience in client-facing or implementation-driven project management

• Familiarity with KYC, Transaction Monitoring (AML), or related compliance solutions is a significant advantage

• Proficient in English and Mandarin

• Detail-oriented and proactive

• Driven by the desire to deliver outstanding customer experiences

🏝️ Benefits

• Remote-first, trust-based culture

• Work from the location that suits you best

• No mandatory office days

• Optional offices or coworking spaces available in certain locations

• Flexible working hours; no fixed 9-to-5 schedule

• Birthday holiday

• 10 personal days per year

• Seven sick days without the need for paperwork

• Additional time off during Christmas and New Year

• Competitive and transparent pay benchmarked against market standards

• Clear objectives, open feedback, and personal development plans

• Opportunities for learning

• Coverage for role-specific events

• Financial bonuses for marriage and the birth of a child

• Fully funded team offsites several times a year

• Necessary tools and hardware provided for the role

• Commitment to an equal opportunity and inclusive workplace