Manager – Client Onboarding, Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage the onboarding of clients, oversee implementation projects, and drive Market Operations initiatives.

• Supervise, coach, and nurture team members who are responsible for implementation and client service delivery.

• Directly handle strategic, complex, or high-priority implementation projects.

• Develop, maintain, and enhance implementation tools, templates, documentation, and processes.

• Guarantee the consistent application of implementation methodologies and best practices.

• Track project portfolio performance, timelines, risks, and the overall client experience.

• Collaborate with cross-functional teams to ensure operational and data readiness for successful implementations.

• Identify, mitigate, and escalate project risks, issues, and obstacles.

• Conduct post-implementation reviews and facilitate smooth transitions to account management teams.

• Initiate process improvement projects that boost efficiency, effectiveness, and scalability.

• Assist with additional operational and business initiatives as required.

⛳️ Requirements

• A Bachelor’s degree in Business, Project Management, Healthcare Administration, or a related field.

• Over 6 years of experience in implementation, project management, client onboarding, healthcare operations, or a related area.

• A minimum of 2 years of experience in people management or team leadership.

• Demonstrated experience in leading implementation projects while managing multiple priorities at the same time.

• Advanced skills in project and program management.

• Strong leadership, coaching, and team development capabilities.

• Exceptional written and verbal communication skills.

• Experience in designing and implementing project management frameworks, processes, and tools.

• Proficient with project management platforms, Microsoft Office Suite, and data analysis tools.

• Knowledge of implementation best practices and the client onboarding lifecycle.

• Keen attention to detail with an emphasis on documentation quality and accuracy.

• Capability to balance strategic initiatives with everyday operational execution.

• Proficient in assessing challenges, resolving issues, and navigating high-pressure client situations.

• Must have authorization to work in the United States without current or future employer sponsorship, including F-1 STEM OPT sponsorship.

• No relocation assistance or sponsorship will be provided.

🏝️ Benefits

• Comprehensive medical coverage through Anthem, featuring affordable premiums and various plan options, including an HDHP with HSA eligibility.

• 100% employer-funded dental insurance.

• Cost-effective vision coverage for employees and their dependents.

• 401(k) retirement plan with immediate vesting, employer match, Roth option, and access to professional financial advice.

• Short-term disability benefits.

• Optional benefits, including accident, critical illness, and hospital indemnity insurance.

• Generous paid time off policy, including vacation and sick leave with rollover options.

• 10 paid company holidays.

• Wellness day.

• Company-paid life insurance.

• Tuition reimbursement program.

• Employee perks program.

• Flexible work arrangements for eligible positions.