Employee Onboarding Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Facilitate the onboarding of new team members efficiently and punctually from the acceptance of the offer letter through their initial week of employment.

• Provide ongoing support to hiring managers throughout the recruitment process.

• Assist candidates with inquiries regarding applications and resolve technical issues.

• Oversee onboarding tasks within the applicant tracking system and manage background checks.

• Collaborate with the compensation team to address manager inquiries, create new job positions, and extend job offers.

• Work alongside recruiters by responding to or escalating questions as necessary.

• Follow up with hiring managers regarding onboarding status and inform them of any delays.

• Ensure that new-hire documentation is accurately completed and signed.

• Identify opportunities for process enhancements and share suggestions with the team.

• Manage incoming cases through ServiceNow.

• Handle MSS transactions.

• Perform additional duties as assigned.

⛳️ Requirements

• A bachelor's degree or equivalent experience is mandatory.

• A minimum of two years of relevant experience is required.

• Exceptional customer service abilities with a proven history of success.

• Practical, efficient approach with strong communication skills.

• Capability to proactively bring closure to outstanding issues.

• Strong business understanding.

• Proficient problem-solving and analytical skills.

• Excellent communication capabilities.

• Personal effectiveness and integrity.

• Proficient computer skills.

• Proficiency in MS Excel, MS Office, and MS Project is essential.

• Experience with the Workday applicant tracking system or a similar system is required.

• Familiarity with ServiceNow, RingCentral, and Emissary is preferred, though not mandatory.

• Strong English reading, writing, and verbal communication skills.

• College-level mathematical proficiency and the ability to understand, interpret, and create spreadsheet data.

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance.

• Coverage for short- and long-term disabilities.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs for mental, physical, and financial well-being.