Client Onboarding Consultant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Evaluate clients' current websites, marketing approaches, and online ordering systems

• Comprehend each client's business objectives, challenges, and operational requirements

• Propose customized strategies for effective platform implementation

• Assist clients in maximizing the benefits of the Popmenu platform

• Oversee and manage the onboarding process for multiple clients at the same time

• Ensure clients navigate through each stage of implementation efficiently and successfully

• Track timelines, prioritize tasks, and proactively tackle potential challenges

• Collaborate with internal teams to provide a seamless client experience

• Conduct training sessions on the platform

• Inform clients about available features and best practices

• Promote product adoption and encourage clients to leverage platform capabilities to the fullest

• Ensure clients feel confident and supported throughout the onboarding process

• Stay informed about website best practices, digital marketing trends, and restaurant technology

• Cultivate a deep understanding of the Popmenu platform and its features

• Share insights and work with onboarding and design teams to enhance the client experience

⛳️ Requirements

• Outstanding interpersonal and customer relationship abilities

• Proficient verbal and written communication skills

• Capability to manage client expectations, mitigate conflicts, and resolve issues in a professional manner

• Strong organizational and time management capabilities

• Proficient in managing multiple clients and projects concurrently

• Experience in collaborating effectively with cross-functional teams

• Innate curiosity, self-drive, and eagerness to learn new technologies and products

• Ability to comprehend client needs and deliver consultative recommendations

• Bachelor's degree or equivalent professional experience

🏝️ Benefits

• Chance to be part of a rapidly growing, venture-backed SaaS company

• Flexible work environment that emphasizes results and accountability

• Collaborative and innovative company culture

• Opportunity to make a significant impact on the business and customer experience

• Exposure to skilled professionals across technology, marketing, product, and customer success