Client Onboarding Associate

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the complete client onboarding process, which includes account creation, document management, client and asset qualification, KYC/AML assessments, communication with clients, setup of client portals, and training for portal users.

• Collaborate with the Business Development team to facilitate a smooth transition from prospective clients to active clients.

• Address and resolve client onboarding inquiries and challenges, including availability during evenings and weekends when necessary.

• Work in conjunction with Operations, Compliance, Risk, Legal, and Technical teams to finalize client setup, permissions, and activities related to on-chain operations (e.g., staking, voting, forking).

• Maintain comprehensive knowledge of digital asset products and services, including custody, trading, lending, and issuance.

• Engage with clients through an integrated communication platform and the bank’s ticketing system.

• Collaborate with Compliance to ensure all AML/KYC requirements are met.

• Create and uphold client governance frameworks, including identifying authorized signers and administrators.

• Provide training to clients on custody, transfers, trading, and lending services.

• Oversee the onboarding transition to the Client Coverage Desk, Trust, and Relationship Management teams.

• Allocate, modify, and prioritize resources to align with key priorities, minimizing inefficiencies and preventing bottlenecks.

• Cultivate a client-centric team culture while ensuring robust regulatory compliance.

⛳️ Requirements

• At least 5 years of relevant experience in Institutional Client Onboarding, Client Service, Trading, Settlement, and/or Banking and Custody.

• Over 2 years of experience and knowledge of digital assets, blockchain, and on-chain activities such as staking, forking, and voting.

• Familiarity with institutional onboarding processes, including AML/KYC and financial market regulations.

• Demonstrated ability to design and implement new operating procedures that enhance business performance and efficiency.

• Experience utilizing various communication channels and integrated technical systems for voice, video conferencing, chat, and other online platforms.

• Proficient in delivering highly automated onboarding processes that harness technology to satisfy regulatory requirements in a scalable and client-friendly way.

• Capability to work in a dynamic, deadline-driven client environment.

• Bachelor’s degree in Business, Computer Science, or a related field.

• Exceptional verbal, written, and communication abilities.

• Strong problem-solving and analytical skills.

• Excellent organizational and time-management capabilities.

• Team-oriented with the ability to network and collaborate with peers.

• Assertive, self-motivated, self-directed, and demonstrate a high level of initiative.

• Outstanding leader with a proven track record of influencing others.

• Proficient in Microsoft Office.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• 401(k) plan.

• Life and disability insurance.