Client Manager – Maternity Cover

This is a fully remote position, open to applicants in Australia.

📋 Description

• Create comprehensive annual and quarterly Strategic Sales Action Plans for accounts and submit them for approval.

• Maintain regular communication with property-based sales staff to ensure up-to-date product knowledge and aligned sales strategies.

• Collaborate with property sales, revenue management, and reservations teams; lead efforts to close transient leads.

• Evaluate transient sales leads and follow up to secure desirable new bookings.

• Analyze account transient productivity utilizing internal BI tools and external data to meet customer objectives.

• Establish and cultivate relationships with key contacts, decision makers, bookers, and influencers within managed accounts.

• Conduct regular product training sessions for accounts.

• Organize events with select key accounts and their clients.

• Communicate seasonal promotions for the global Belmond portfolio.

• Utilize selling, negotiating, and closing techniques to enhance conversion ratios.

• Assist the Director of Sales with annual sales series, strategic partner events, and trade shows.

• Plan and accompany educational trips to key Belmond destinations as required.

• Attend relevant industry events and meetings to represent the Company’s brand.

• Maintain relationships with tourism boards, airlines, DMCs, and other industry partners.

• Provide feedback on market conditions and trends to the direct manager.

• Execute prospecting plans and add new active accounts to the Belmond account portfolio.

• Master Tableau BI tools and conduct strategic analyses of markets, properties, and account performance.

• Keep an accurate account and contact database, logging sales activities in OSC.

• Manage expenses and maintain annual costs within allocated resources.

• Prepare production, account management, and other sales reports.

• Support the Corporate Marketing communications plan through proactive engagement on social media.

⛳️ Requirements

• A minimum of 3 years of experience in client management, sales, or a similar role within the hospitality or luxury travel industry.

• Demonstrated success in achieving revenue targets and expanding key accounts.

• Solid understanding of transient sales and commercial performance analysis.

• Strong background in account planning, lead conversion, and client relationship management.

• Proficiency in CRM systems and sales reporting tools; experience with OSC, Tableau, or similar BI/reporting platforms is a plus.

• Ability to work collaboratively with sales, revenue, and reservations teams across multiple properties.

• Willingness to travel as needed.

🏝️ Benefits

• Comprehensive range of compensation, perks, and benefits.

• Belmond’s Slow Luxury culture and connection with colleagues and guests.

• Kindness, active listening, and genuine connections with colleagues and guests.