Manager, Client Advocacy

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead and oversee a team of Client Advocate professionals by providing coaching, mentorship, and performance management.

• Supervise daily team operations to ensure high productivity, quality service, and adherence to best practices.

• Identify training requirements and offer professional development opportunities.

• Monitor client satisfaction levels and proactively resolve any issues or concerns.

• Understand clients’ business needs, goals, and challenges to deliver customized solutions and guidance.

• Manage daily product sales activities.

• Coordinate bi-weekly CAM team meetings with the Director of Revenue Operations.

• Share best practices and innovative ideas to enhance productivity and efficiency.

• Communicate with clients regarding product lead times.

• Assist in scheduling client and prospect meetings with the Account Team.

• Influence a specified dollar amount of pipeline on a monthly basis.

• Attend and host territory networking events to boost attendance.

• Conduct account mapping with top-tier partners.

• Create opportunities in SFDC when the AE is in the field.

• Submit deal registrations and follow up on open opportunities.

• Participate in company sales campaigns and SPIFs.

• Attend joint sales meetings with assigned AEs.

• Collaborate with assigned AEs for customer sales planning.

• Attend partner and NRI sales training sessions.

• Assist with the post-sales order processes for products and services.

⛳️ Requirements

• 3 to 5 years of experience in an account management role within the IT consulting industry.

• Bachelor’s degree in business, communications, or a related field.

• Documented success in prospecting and selling.

• Experience in supporting Account Executives in selling services and solutions.

• Familiarity with interfacing with C-suite and/or Director-level professionals.

• Strong negotiation abilities.

• Excellent interpersonal and communication skills.

• High level of empathy and dedication to client success.

• Strategic thinking and problem-solving capabilities.

• Knowledge of the organization’s industry, products, or services.

• Experience in managing teams or leading cross-functional client initiatives.

🏝️ Benefits

• Health, vision, and dental insurance.

• Life insurance.

• Health/Dependent Care Flexible Spending Account.

• 401(k) plan.

• Short-term and long-term disability coverage.

• Generous vacation and flexible time-off programs.

• Company-paid holidays.

• Training and development opportunities.

• Collaborative, results-oriented team environment.

• Dynamic and positive workplace culture.

• Opportunities to challenge skills and create a meaningful impact.

• Exposure to large, sophisticated, and progressive clients across North America.