Client Manager

This is a fully remote position, open to applicants in Alabama.

📋 Description

• The Client Manager is accountable for the daily oversight, performance evaluation, and operational success of SSI clients within their designated region.

• This position is responsible for ensuring the success of client stakeholders by facilitating effective communication, resolving issues, and promoting continuous improvement across revenue cycle and clearinghouse operations.

• The Client Manager collaborates closely with internal technical, operational, and product teams to ensure client workflows are optimized, issues are swiftly addressed, and performance metrics are consistently enhanced.

• Cultivate strong working relationships with client operational teams and their leadership.

• Manage the communication schedule, including updates on all SSRs, KPIs, and the progress of action and project plans.

• Ensure timely follow-up on all client inquiries and escalations in accordance with the communication matrix.

• Maintain a comprehensive understanding of revenue cycle workflows, processes, and integration for all accounts.

• Monitor and report on critical client KPIs, including denial rate, gross collection rate, AR days, and net collection rate.

• Identify performance trends and proactively escalate concerns through the appropriate channels as outlined in the client manager guide, ensuring all escalations are addressed within specified timeframes.

• Assist in the development of action plans aimed at enhancing client performance.

• Aid in the preparation of reports for leadership and quarterly business reviews (QBRs).

• Track and manage client issues until resolution.

• Distinguish between operational and technical issues to assign tasks to team members effectively.

• Ensure that root causes are identified rather than just addressing symptoms.

• Maintain a technical understanding of clearinghouse workflows including 837, 277, 275, 835, and 270/271.

• Help clients differentiate between rejections and denials, with a clear understanding of the Accounts Receivable Cycle (ARC).

• Collaborate with technical teams to resolve mapping, transmission, and connectivity challenges.

• Identify inefficiencies in client workflows and suggest process improvements.

• Support the transition from reactive, queue-based processes to proactive methodologies.

• Recommend enhancements to front-end data quality and claim submission processes.

• Review and analyze client reports and dashboards.

• Highlight significant insights and trends.

⛳️ Requirements

• 6 to 10 years of experience in healthcare revenue cycle, clearinghouse operations, or healthcare FinTech for providers.

• Proficient understanding of revenue cycle workflows and healthcare KPIs, with a strong grasp of revenue cycle management principles.

• Must have the ability to read and write proficiently in English.

• Effective communication skills are essential, including the ability to navigate challenging situations.

• Must be capable of making independent judgments with minimal oversight.

• Must have clear vision with or without corrective lenses and clear hearing with or without aids.

• Must be able to use hands, fingers, and wrists repetitively for operating a computer keyboard and other office equipment on a regular basis.

🏝️ Benefits

• A combination of experience and advanced education may be considered as a substitute.

• Background checks and drug tests are required.