This is a fully remote position, open to applicants in Kansas.

📋 Description

• Strategically manage and supervise TouchNet products and services for a specific client or a group of clients.

• Ensure high-quality service and operational efficiency within the established program and delivery standards.

• Foster client relationships and gain insights into client business and product installations to identify service requirements, plan service delivery, and enhance the use of proactive service and support strategies to minimize client downtime and reduce support costs.

• Serve as the primary point of contact for clients to facilitate the resolution of service incidents and the escalation of technical challenges.

• Work in conjunction with sales and support teams to showcase the value of the support offerings to clients and pinpoint opportunities for expanding the support business.

⛳️ Requirements

• Bachelor's Degree in a relevant field or equivalent experience; Degree in Finance, Marketing, Business, etc.; A combination of relevant training and/or experience may be considered in lieu of a degree.

• Typically requires a minimum of 5 years of relevant experience in University Information Technology Services (ITS) and/or Campus Finance, particularly in client-facing roles and/or within the higher education sector.