Client Liaison

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate coordination among the cross-functional client team to achieve planning goals, ensure revenue retention, enhance client satisfaction, and drive growth within Machinify’s Payment Integrity product offerings.

• Act as the main point of contact and a trusted advisor for client operational representatives.

• Develop and maintain client relationships, recognize client needs, and proactively address potential issues.

• Work together with the Client Success Team on strategic client plans and oversee tactical execution.

• Encourage the adoption and acceleration of Concepts through effective organization, communication, and project management.

• Recognize and communicate cross-product opportunities within Machinify’s Payment Integrity platform.

• Oversee the operational implementation and execution of client payment policy decisions across various teams, including Operations, Product, Appeals, Production, and Technical.

• Organize and manage joint meetings with clients and internal teams, handling scheduling, facilitation, agendas, materials, minutes, action items, and logistics.

• Keep precise client documentation within Machinify’s client library.

• Direct internal and external client initiatives and collaborative projects, such as Concept rollouts and platform improvements.

• Track the performance of Concepts and Sentinel, analyze monthly reports, investigate data discrepancies, and formulate action plans.

• Offer client testing support for operational and Concept-related initiatives.

• Maintain escalation plans and monitor file processing along with Concept scoring statistics.

• Provide or coordinate production reporting, highlight insights and trends, and create recommendations.

• Assess client education needs and design and deliver training programs for clients.

• Handle client inquiries and distribute them across internal teams.

• Serve as an operational subject matter expert in Payment Integrity initiatives.

• Complete special projects and other assigned responsibilities.

⛳️ Requirements

• A Bachelor’s degree or higher is preferred, or equivalent experience is required.

• Familiarity with CMS guidelines and other regulatory compliance mandates, along with medical payment policies.

• Over 4 years of relevant experience in healthcare with a strong understanding of health plan operations and the claims lifecycle.

• More than 4 years of experience in client relationship management or consulting, engaging with various roles and levels, particularly in the healthcare setting.

• At least 4 years of experience in project or team management, including meeting facilitation and ensuring follow-through on deliverables.

• Highly skilled in MS Office Suite: Excel, Word, and PowerPoint.

• Exceptional written and verbal communication skills, along with strong interpersonal abilities.

• Proficient presentation skills; prior experience in delivering training sessions is advantageous.

• Proven success in cultivating strong, trust-based professional relationships with clients across multiple roles and levels.

• Self-motivated individual with the capacity to work independently, demonstrating a history of successful outcomes in a collaborative team environment or matrix structure.

• Professional coder certification (CPC, CPC-A, CCA, CCS, CCS-P, RHIT, or RHIA) is not mandatory but considered a plus.

• Previous experience with a healthcare payment integrity or claims analytics platform is beneficial.

• Familiarity with Concept-based payment integrity programs, Sentinel performance reporting, or similar SaaS claims platforms is a plus.

• Willingness to travel up to 10% of the time.

🏝️ Benefits

• Work remotely from anywhere in the US! Machinify embraces a digital-first approach.

• Comprehensive Medical/Dental/Vision benefits.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Tuition reimbursement available.

• Competitive salary package.

• 401(k) plan with company matching.

• Additional health and wellness benefits and perks.

• A flexible and trusting work environment where you’ll feel empowered to excel in your role.