Client Implementation Specialist – Healthcare, Dental Software

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee client onboarding and implementation projects utilizing Zoho Projects, ensuring all milestones and deliverables are met.

• Facilitate and execute software implementations for new clients, legacy migrations, and installations of add-on modules, particularly within a dental practice software setting.

• Work collaboratively with internal teams (Support, Development, Product, and Sales) to guarantee smooth project delivery.

• Set up and test software according to client workflows and specific requirements.

• Conduct data and image migrations, including activities related to database splitting and merging for legacy transitions.

• Recognize and address technical or data-related issues during the implementation process.

• Keep thorough documentation, project records, and maintain client communication.

• Offer training and onboarding assistance to promote successful utilization of the platform.

• Participate in ongoing process enhancements to improve implementation quality and efficiency.

• Execute other role-specific tasks as needed.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related discipline.

• At least 3 years of experience in software implementation, data migration, or IT project coordination/support.

• Strong organizational and project management abilities, capable of handling multiple client projects simultaneously.

• Exceptional communication and stakeholder management skills.

• Solid technical aptitude and comfort working in Windows-based environments.

• Keen attention to detail and dedication to adhering to structured processes.

• Experience in managing client onboarding or migration projects within a SaaS environment is advantageous.

• Familiarity with dental practice management software or other healthcare systems is preferred.

• Knowledge of Zoho Projects or similar project management tools is a plus.

• A proactive, adaptable mindset with a passion for continuous learning and development.

🏝️ Benefits

• Work from home

• Mon - Fri: 9:00 AM – 6:00 PM PHT (*adjustments will be made for daylight saving time*)

• HMO with one free dependent and medical reimbursements

• Government-mandated benefits

• Work from home allowances

• Opportunities to collaborate with leading companies in Australia and beyond

• Training programs for career development

• Engaging company outings, team activities, and wellness sessions

• Supportive, inclusive culture

• Dedicated managers focused on your growth and success