Client Financial Services Coordinator

This is a fully remote position, open to applicants in Washington.

📋 Description

• Embody and promote the Five Principles of Mars, Inc. within yourself and your team.

• Communicate with Banfield clients through telephone and email regarding overdue accounts for Wellness Plans, third-party collections, NSF’s, and/or hospital invoices.

• Implement various collection strategies to negotiate and secure account payments.

• Process and document transactions that are future, current, and past due.

• Identify and resolve payment and account discrepancies.

• Record calls and resolutions using all relevant systems to ensure service consistency.

• Support hospital teams with financial information related to Wellness Plans and non-Wellness Plans.

• Ensure an outstanding client experience for both internal and external clients in every interaction.

• Educate associates and clients on business standards pertaining to Wellness Plans.

• Safeguard client privacy, security, and company confidentiality.

• Perform additional job duties as required.

⛳️ Requirements

• An Associate’s degree is preferred, or an equivalent combination of education, training, and experience that equips the individual with the necessary knowledge, skills, and abilities.

• A minimum of one year of experience in customer service (call center, retail, hospitality, etc.) is required.

• Exceptional communication skills are essential.

• The ability to manage multiple tasks, prioritize effectively, and utilize time management skills is mandatory.

• Strong skills in client contact handling and active listening are required.

🏝️ Benefits

• Competitive salary with paid time off and holidays to spend with your loved ones.

• Medical, dental, and vision insurance for you and your family.

• Assistance for fertility and family-building.

• Paid parental leave.

• Practice-paid basic life insurance.

• Practice-paid short- and long-term disability coverage.

• Automatic enrollment in the 401(k) Savings Plan after 60 days of employment, with a generous company match.

• Commuter benefits.

• Legal plan.

• Health Savings Account and Flexible Spending Account options.

• Mental health support and resources available.

• Paid volunteering opportunities.

• Optimum Wellness Plans® for up to three pets.

• Continuing education allowance and MED hours for eligible positions.

• Student debt relief for full-time DVMs.

• A variety of discounts including those from Mars, PetSmart, Royal Canin, fitness services, cellular plans, and much more.