Client Experience Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Professional proficiency in both English and Spanish, encompassing robust written and verbal communication skills.

• Ability to commit to a minimum of 30 hours per week.

• Prior experience in customer service is essential.

• Excellent communication, active listening, empathy, organizational, and problem-solving abilities.

• Capability to handle multiple client inquiries, accurately document information, and adhere to established escalation protocols.

• Comfort with case-management systems and willingness to learn new technologies and departmental workflows.

• Familiarity with CRM or case management platforms such as Litify, Filevine, SmartAdvocate, or Clio.

• Previous experience in a law firm or the legal sector is advantageous but not mandatory.

• Experience in call centers, client relations, or administrative roles is preferred.

⛳️ Requirements

• Professional fluency in both English and Spanish, including strong written and verbal communication skills.

• Availability to work at least 30 hours per week.

• Previous customer service experience required.

• Strong communication, active listening, empathy, organization, and problem-solving skills.

• Ability to manage multiple client requests, document information accurately, and follow established escalation procedures.

• Comfort using case-management systems and learning new technology and department workflows.

• CRM or case management systems knowledge, including Litify, Filevine, SmartAdvocate, or Clio.

• Prior law firm or legal industry experience preferred but not required.

• Call center, client relations, or administrative experience preferred.

🏝️ Benefits

• No benefits provided; paid time off and healthcare benefits are not included.

• No paid time off, healthcare, retirement, or other employee benefits are available.

• Contractors are responsible for supplying their own equipment, software, internet connection, and workspace.