Client Experience Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Professional fluency in both English and Spanish, encompassing strong written and verbal communication capabilities.

• Must be available to work a minimum of 30 hours per week.

• Previous experience in customer service is essential.

• Exceptional communication, active listening, empathy, organization, and problem-solving skills are required.

• Ability to handle multiple client inquiries, accurately document information, and adhere to established escalation protocols.

• Comfortable with case-management systems and willing to learn new technologies and departmental workflows.

• Familiarity with CRM or case-management systems, such as Litify, Filevine, SmartAdvocate, or Clio, is preferred.

• Experience in a law firm or legal industry is an advantage but not mandatory.

• Background in call centers, client relations, or administrative roles is preferred.

• Candidates must provide their own equipment, software, internet connection, and workspace.

⛳️ Requirements

• Professional proficiency in both English and Spanish, including excellent written and oral communication skills.

• Availability to commit to at least 30 hours of work per week.

• Previous experience in customer service is necessary.

• Strong skills in communication, active listening, empathy, organization, and problem-solving are required.

• Capability to manage multiple client requests, accurately document information, and follow established escalation procedures.

• Comfort with using case-management systems and a willingness to learn new technologies and departmental workflows.

• Experience with CRM or case-management systems like Litify, Filevine, SmartAdvocate, or Clio is a plus.

• Previous experience in a law firm or legal sector is preferred but not essential.

• Preference for candidates with call center, client relations, or administrative experience.

• Must provide all necessary equipment, software, internet connection, and workspace.

🏝️ Benefits

• No paid time off, healthcare, retirement, or other employee benefits are offered.

• Engagement as an independent contractor.

• Flexible scheduling with two days off within a 40-hour workweek.

• Access to professional training, coaching, and continuous process updates.