Client Experience Coordinator, Fresh Grads

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide entry-level coordination, administrative, data cleaning, and reporting assistance across the Voice of the Client program.

• Aid in the administration of monthly Project Surveys, Client Listening sessions, Bid Debriefs, and wider Client Development Team initiatives.

• Assist with stakeholder interviews, meetings, scheduling, logistics, preparation of materials, note-taking, trackers, and follow-up reminders.

• Offer administrative support for Client Development Team meetings, workshops, room bookings, documentation, agendas, minutes, and tracking.

• Organize CDT documents, workshop notes, meeting notes, and follow-up materials effectively.

• Monitor the client feedback survey mailbox, responding to routine inquiries while escalating exceptions as necessary.

• Conduct system data entry and updates in Qualtrics, Salesforce/CFM, SharePoint, and other related tools.

• Support the setup, distribution, tracking of responses, follow-up coordination, and data updates for surveys.

• Execute regular data cleaning and validation for reporting, dashboard exports, and program records.

• Create routine reports, dashboard exports, stakeholder report inputs, and presentation materials.

• Gather stakeholder feedback and assist with both recurring and ad hoc reporting requests.

• Revise approved process documents, SOPs, reference materials, training content, SharePoint pages, Ecosystem content, and program resources.

• Maintain organized digital files, program records, and content repositories.

• Document process changes, adhere to revised procedures, provide status updates, and identify risks or blockers.

⛳️ Requirements

• Bachelor's degree and/or relevant work experience (fresh graduates are encouraged to apply).

• Basic proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

• Exposure to, or a willingness to learn, Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com.

• Strong organizational skills and comfort with structured, process-oriented tasks.

• Interest in expanding knowledge of client experience processes, client feedback systems, and reporting tools.

• Capability to communicate and collaborate effectively with a defined group of internal and external customers.

• Ability to maintain positive customer relationships and understand as well as respond to customer needs and requirements.

• Meticulous attention to detail in completing assigned reports, tasks, and documentation.

• Skills to identify routine process issues, follow documented procedures, and escalate when necessary.

• Competence in organizing assigned work, prioritizing tasks, meeting deadlines, and clearly communicating status updates.

🏝️ Benefits

• Medical, dental, vision, life, AD&D, and disability benefits.

• Paid time off.

• Leaves of absence.

• Voluntary benefits.

• Perks.

• Flexible work options.

• Well-being resources.

• Employee assistance program.

• Business travel insurance.

• Service recognition awards.

• Award-winning training and development programs.

• Resources to enhance technical expertise and leadership skills.