Client Experience Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide entry-level coordination, administrative support, data cleaning, and reporting assistance for the Voice of the Client program.

• Assist with the administration of monthly Project Surveys, Client Listening initiatives, and Bid Debriefs.

• Facilitate stakeholder interviews, coordinate meetings, manage schedules, follow-up activities, and support overflow Client Listening coordination.

• Manage meeting logistics, prepare materials, take notes, update trackers, and send follow-up reminders.

• Offer administrative support to the broader Client Development Team and designated projects.

• Organize CDT documents, workshop notes, meeting notes, and follow-up materials efficiently.

• Oversee the client feedback survey mailbox and respond to routine inquiries.

• Conduct data entry and updates across tools such as Qualtrics, Salesforce/CFM, SharePoint, and other program-related platforms.

• Execute routine data cleaning and validation for survey reporting, dashboard exports, and program records.

• Generate regular reports, dashboard exports, stakeholder report inputs, and presentation materials.

• Gather stakeholder feedback and compile information for manager review.

• Update approved client feedback process documents, SOPs, reference materials, training content, SharePoint pages, and Ecosystem content.

• Maintain program files and content repositories meticulously.

• Record process changes, adhere to revised procedures, provide status updates, and escalate risks or obstacles as necessary.

⛳️ Requirements

• A Bachelor's degree and/or relevant work experience (fresh graduates are encouraged to apply).

• Basic proficiency in Microsoft Office tools, particularly Excel and PowerPoint.

• Familiarity with, or a willingness to learn, business systems such as Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com.

• Strong organizational abilities and comfort with structured, process-oriented work.

• A keen interest in enhancing knowledge of client experience processes, client feedback systems, and reporting tools.

• Ability to communicate effectively and collaborate with both internal and external customers.

• Capacity to maintain positive customer relationships and understand as well as respond to customer needs and requirements.

• Diligence and attention to detail in completing assigned reports, tasks, and documentation.

• Capability to identify routine process issues, follow documented procedures, and seek guidance when necessary.

• Skill in organizing assigned work, prioritizing tasks, meeting deadlines, and clearly communicating status updates.

🏝️ Benefits

• Medical, dental, vision, life, AD&D, and disability benefits.

• Paid time off.

• Leaves of absence.

• Voluntary benefits.

• Perks.

• Flexible work options.

• Well-being resources.

• Employee assistance program.

• Business travel insurance.

• Service recognition awards.

• Award-winning training and development programs.

• Resources to enhance technical expertise and leadership skills.

• In-person Day 1 onboarding.