Client Experience Associate

This is a fully remote position, open to applicants in Arizona, +11 more locations.

📋 Description

• Respond to incoming calls for clients' businesses from a remote location.

• Capture leads, process orders, schedule appointments, and communicate messages to clients.

• Manage standard answering, Active Response outbound calls, live chat, relay calls, appointment scheduling, and legal intake calls.

• Engage in two weeks of compensated training.

• Handle live calls with continuous support throughout an 8–12 week Learning & Development phase.

• Operate in a steady, high-volume call environment, frequently managing back-to-back calls.

• Achieve performance benchmarks related to quality, accuracy, availability percentage, and after-call work time.

• Select weekly shifts based on performance tier.

• Work scheduled shifts between 5:00 am and 8:00 pm Pacific Time.

• Maintain consistent attendance according to the points system.

⛳️ Requirements

• This position is exclusively available to residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.

• Exceptional verbal and written communication skills.

• A friendly, positive demeanor and a genuine desire to assist others.

• Strong listening abilities; remains calm and effective under pressure.

• Reliable and punctual for every assigned shift.

• Proficient computer skills.

• Typing speed of at least 30 WPM.

• A growth-oriented mindset and enthusiasm for learning new call types and tools.

• Must commit to working 40 hours per week.

• Availability for at least 8 hours every Friday and Saturday during the initial 8–12 weeks post-training.

• Full availability for 40 hours per week during the 2-week training and the subsequent 8–12 week Learning & Development period.

• Must utilize a personal computer and internet connection that meets system requirements.

• A background check must be passed after receiving a conditional offer.

• Must be physically located and working in one of the specified states throughout employment.

🏝️ Benefits

• Two weeks of compensated training.

• Medical benefits available after 60 days.

• Dental benefits available after 60 days.

• Vision benefits available after 60 days.

• Employee Assistance Program (EAP) available after 60 days.

• Paid time off (PTO) available after 60 days.

• 401(k) plan with matching contributions after one year of employment.