Client Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform incoming inquiries into arranged appointments through consultative sales methods.

• Establish trust by comprehending the needs, concerns, and aspirations of potential clients.

• Assist prospective clients in navigating the decision-making journey with empathy, active listening, and solution-focused discussions.

• Articulate the benefits of Thriveworks’ mental health services.

• Seek commitment and finalize enrollment opportunities.

• Address objections while upholding a compassionate, client-centric approach.

• Suggest alternative providers, appointment choices, or services when preferred options are not available.

• Optimize conversion prospects while ensuring a remarkable client experience.

• Meet or surpass sales and quality benchmarks, including conversion rates, intakes, appointment attendance, revenue contributions, quality assurance, scheduled adherence, and productivity.

⛳️ Requirements

• Prior sales experience is essential.

• Proven track record in a high-volume sales setting, ideally in inside sales, phone sales, healthcare, digital health, or a related field.

• Demonstrated capability to influence, persuade, handle objections, and close sales.

• Strong customer service and call center background required.

• Experience in mental health or healthcare is preferred.

• Excellent verbal and written communication abilities.

• Outstanding listening, relationship-building, and problem-solving skills.

• Ability to communicate professionally and empathetically with a diverse clientele.

• High attention to detail and organizational capabilities.

• Capacity to multitask and navigate various systems while engaging with clients.

• High proficiency in Google Workspace, including Docs, Sheets, and Gmail.

• Familiarity with CRM platforms, especially Salesforce, is preferred.

• Capability to work independently as well as contribute positively to a team atmosphere.

• Ability to adapt to a dynamic, fast-paced organization and shifting business requirements.

• Must have a designated, quiet workspace that supports client confidentiality and complies with HIPAA regulations.

• Reliable high-speed internet connection and the ability to meet remote call-center technology prerequisites.

• Availability for Center of Excellence operating hours: Monday–Friday, 8:00 am–12:00 am EST; Saturday–Sunday, 8:00 am–6:00 pm EST.

• Candidates must be legally authorized to work in the United States at the time of hire.

• This position is not eligible for employment visa sponsorship now or in the future.

🏝️ Benefits

• Competitive salary plus commission opportunities.

• 401(k) plan with employer matching.

• Medical, Dental, Vision, and Life Insurance coverage.

• Paid time off and holidays.

• Employee Assistance Program (EAP).

• Opportunities for professional development and advancement.