Client Engagement Center AI Solutions Analyst

This is a fully remote position, open to applicants in Washington.

📋 Description

• The Client Engagement AI Solutions Analyst enhances both customer and agent experiences by converting engagement data into actionable insights and consistently refining AI-driven interactions.

• This position is tasked with assessing what is significant—experience, effort, and outcomes.

• They adjust AI models and conversation flows while maintaining compliance, safety, and consistency of brand voice across all conversational platforms.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Data Analytics, Information Systems, Customer Experience Management, or a related discipline is required.

• A minimum of 2 years of experience in contact center operations, customer experience, business analytics, and AI/automation settings is required.

• An equivalent combination of education and experience may be taken into account in place of a degree.

🏝️ Benefits

• Comprehensive employee benefits package, which includes medical, dental, vision, LTD, STD, and life insurance.

• Paid vacation days, sick leave, and 11 company-observed holidays.

• 401k plan with up to a 4% company match.

• Tuition reimbursement program.