Client Enablement & Solutions Specialist, Workforce AI

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in client-facing discovery sessions to collect information regarding staffing and scheduling practices, workflows, and technology configurations.

• Recommend solutions based on the findings from discovery sessions.

• Document client requirements and ensure alignment between discovery results and Workforce AI product capabilities.

• Configure and validate the Workforce AI platform tailored to each client.

• Perform hands-on testing of environments, workflows, and configurations prior to go-live.

• Verify client data and system performance against anticipated workflows and forecasting logic.

• Identify, document, and escalate defects or issues to Product, QA, Engineering, and Workforce AI leadership.

• Develop and uphold client training plans for all Workforce AI modules.

• Conduct and facilitate role-specific client training sessions.

• Oversee User Acceptance Testing and ensure clients are ready.

• Create, update, and maintain job aids, user guides, and other enablement resources.

• Translate Workforce AI functionalities and workflows into actionable guidance for end users.

• Support go-live readiness and provide assistance post-live during the transition to Product Support and Client Success.

• Collaborate with the Project Manager to monitor progress, timelines, and potential risks.

• Contribute to the development of implementation playbooks, training materials, UAT guides, and documentation.

• Offer client feedback insights for product improvements and process enhancements.

• Develop scalable frameworks, templates, and best practices to support Workforce AI growth.

⛳️ Requirements

• Previous experience as a healthcare staffer, scheduler, or in a related workforce management role.

• Practical experience with technical training, scheduling technology, and assisting users during system adoption.

• Experience working in a newly established role or within a rapidly changing organization.

• Prior experience utilizing or supporting UKG WFM Pro, including implementation or rollout experience.

• Strong critical thinking abilities to navigate complex issues in dynamic client environments.

• Exceptional written and verbal communication skills, capable of simplifying intricate concepts for varied audiences.

• High attention to detail, robust organizational skills, and comfort in managing multiple priorities.

• A collaborative, proactive attitude with a dedication to delivering outstanding customer experiences.

🏝️ Benefits

• Complimentary premium medical, dental, life, and vision insurance.

• Generous 401(k) matching program.

• Reimbursements and discretionary bonuses for eligible employees, as required by applicable law.

• Paid sick leave in compliance with applicable state, federal, and local laws.

• Company celebrations and goal-oriented rewards.

• Company-sponsored virtual events, happy hours, and team-building activities.

• Birthday treat.

• Unlimited DTO.

• Daily virtual yoga, meditation, or boot camp classes.