Client Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Generate new business opportunities with a specified set of ServiceNow's largest established accounts.

• Manage executive relationship oversight for allocated accounts.

• Direct virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services.

• Provide strategic leadership to clients.

• Act as the relationship manager between customers and ServiceNow.

• Collaborate with ServiceNow solution teams to create solutions aligned with customers' strategic goals.

• Maintain executive relationships between ServiceNow and designated clients.

• Supervise the global development of assigned accounts, including the advancement and deployment of worldwide resources.

• Establish trust and cultivate deep multi-tiered relationships, ranging from project and IT teams to CxO level.

• Formulate roadmaps and enhance capabilities across clients and ServiceNow teams to ensure an exceptional customer experience.

• Meet financial objectives for assigned clients, encompassing licenses, renewals, and professional services.

⛳️ Requirements

• Proven experience in utilizing or critically analyzing the integration of AI into work processes, decision-making, or problem-solving.

• Over 7 years of experience in client management and aligning account strategies with revenue opportunities.

• At least 2 years of experience as a Client Director or in a similar role.

• Demonstrated experience in multi-million-dollar sales solutions.

• Experience in managing executive-level relationships.

• Prior sales experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management within software or IT sales organizations.

• Proven track record of achieving sales targets.

• Experience in leading virtual or matrixed teams.

• Ability to comprehend broad, macro-level business IT needs for prospective clients.

• Willingness to travel up to 50%, depending on geography/region.

🏝️ Benefits

• Flexible or remote work options available.

• Accessible and inclusive candidate experience.

• Support for reasonable accommodations.

• Commitment to equal opportunity employment.

• Consideration of qualified applicants with arrest or conviction records in compliance with legal requirements.