Client Delivery Project Manager – Commercialization

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a liaison for CDE within the product development and lifecycle.

• Lead and manage the project lifecycle to effectively deliver various project initiatives.

• Collaborate with product and technology leaders to prioritize initiatives, negotiate financial and resource commitments, confirm availability, and develop delivery schedules.

• Partner with CDE, Product, and IT to design, architect, prototype, and develop solutions that facilitate quality implementation and enhance the speed of onboarding solutions.

• Assemble project team members; assign individual responsibilities; and facilitate meetings and presentations.

• Define the scope and objectives for complex product releases, focusing on implementations and operations.

• Prioritize business requirements.

• Establish onboarding requirements and timelines aligned with Solution Sales goals and market messaging.

• Effectively manage the implementation of both major and minor system or product enhancements, client solutions, and relevant decommissions.

• Provide accurate, effective, and consistent communication to project teams, management, external clients, and vendors.

• Understand interdependencies and lead times to create a comprehensive schedule or priority task plan.

• Oversee the completion of project tasks, manage conflicts, clarify gaps, and escalate risks/issues as necessary for improvements.

• Offer technology guidance and address process gaps.

• Collaborate directly with key internal stakeholders and executives to negotiate, escalate, and resolve priority issues.

• Identify changes that affect scope, cost, or schedule and initiate the appropriate change control and/or change management processes.

• Ensure proper documentation is created, maintained, and stored for policies, processes, and procedures to streamline and optimize client delivery of products and services.

• Provide timely reports on project hours, status, performance, risks, and escalations.

• Apply widely accepted project management methodologies and enforce project standards.

• Develop and implement strategic plans to enhance organizational productivity and process improvement.

• Utilize service management resources to understand and promote the service portfolio, service catalogue, and service demand, ensuring internal customers are informed about available services.

• Plan, define, and manage the support strategy regarding tools and processes.

• Provide insights into the enterprise service catalogue.

• Engage in training and develop leadership skills that promote internal growth and advancement.

⛳️ Requirements

• Bachelor's Degree in Business Systems, Information Technology, or an equivalent combination of training and/or experience is required.

• A minimum of five (5) years of project management experience is required.

• At least three (3) years of experience in implementations and/or technical delivery within the financial services industry is required, or current contractor resources in a similar or equivalent position performing all job requirements.

• A minimum of three (3) years of card processing experience is highly preferred.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care, and Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company-provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program