Client Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture robust client relationships through proactive communication, prompt issue resolution, and personalized support.

• Act as the primary point of contact for clients, facilitating communication between clients, Operations, Client Success, vendor management companies, Cloud team members, and other service lines.

• Oversee client meeting schedules, agendas, presentation materials, meeting decks, action items, and ensure follow-up in accordance with project scope agreements.

• Generate, present, and validate both standard and ad hoc client-facing reports utilizing Excel, Power BI, spreadsheets, pivot tables, graphs, and other data visualization tools.

• Collaborate with Operations and Client Success to gather Subject Matter Expert (SME) input, assist in deck preparation, conduct Quality Assurance (QA), and validate client deliverables.

• Assist in the management of implementation projects under leadership guidance and ensure that client commitments are fulfilled.

• Keep up-to-date documentation of client-specific protocols and ensure regular reviews with the Client Delivery Senior Associate.

• Track client health KPIs, communicate risks to leadership, and escalate potential client issues to support customer success.

• Engage in internal team initiatives, process enhancements, and foster a positive team culture aligned with company values.

⛳️ Requirements

• Bachelor’s degree is preferred; equivalent experience will be considered.

• At least 4 years of experience in internal or external customer service roles.

• Experience in supporting client delivery, implementation, reporting, or project coordination is preferred.

• Preferred experience in Healthcare, Revenue Cycle Management (RCM), Accounts Receivable (AR), denial management, or Patient Financial Services.

• Proficiency in Microsoft Office applications.

• Intermediate skills in Excel, including the use of pivot tables, VLOOKUPs, reporting, data validation, and analysis.

🏝️ Benefits

• Annual bonus plan with a target of 10.00%.

• Comprehensive benefits package.

• Opportunities for continuous learning, collaboration across teams, and exploration of new career paths.

• Meaningful work that contributes to the communities served globally.