Client Delivery Lead – Payments/Fintech Experience Preferred

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee a technology domain such as billing, finance, or communications for client initiatives

• Assist European clients throughout their technology transformation journeys and extensive migration projects

• Cultivate relationships with client product owners and business stakeholders

• Act as the primary contact for technology development and the escalation/resolution of domain or product challenges

• Maintain a comprehensive understanding of the Kraken platform’s functionality and delivery

• Prioritize incoming requests and relay client priorities to internal teams

• Summarize and convey client requirements, considerations, and timelines for ongoing platform enhancements

• Support engineering teams in the rollout of product features

• Encourage clients to embrace Kraken’s continuous iteration and deployment methodology

• Integrate technology, personnel, and processes to enhance client outcomes

• Serve as a liaison between clients, product managers, and developers

• Willingness to travel as part of the role

⛳️ Requirements

• Proven experience in client delivery and/or product ownership

• Familiarity with agile delivery methodologies

• Background in product management and customer journey mapping

• Strong grasp of technology and emerging trends

• Exceptional communication, collaboration, and presentation abilities

• Strong influencing skills with a capacity to challenge conventional thinking

• Experience managing complex delivery pipelines for clients

• Patience and proactiveness

• Effective time management and a proactive attitude towards completing tasks

• Fluent in English and Spanish; proficiency in other relevant European languages is a plus

• Prior consulting experience is advantageous

• Previous experience in the electricity/utilities sector and payment systems in Spain or other European nations is a valuable asset

• Must possess the legal right to work in the country of application at the time of submission

• English proficiency at C1 level

🏝️ Benefits

• Accommodation support during the interview process

• Commitment to equal opportunity and an inclusive workplace

• Resources and environment to unlock potential

• Flexible/customized accommodations for the interview process

• No visa sponsorship provided