Client Delivery Lead

This is a fully remote position, open to applicants in United Kingdom, +3 more countries.

📋 Description

• Develop top-tier product experiences for clients in Europe.

• Design, oversee, and prioritize client onboarding roadmaps.

• Act as the primary liaison for clients and partners throughout the onboarding and implementation phases.

• Manage and align stakeholders, including construction site managers, software engineers, and senior business executives.

• Coordinate technical development and resolve issues during the implementation process.

• Organize workstreams, identify dependencies, manage both internal and external teams, and deliver clear progress reports.

• Serve as a subject matter expert on the German and European energy markets, including hardware and connectivity requirements, TSOs, DSOs, re-dispatch, ancillary services, and the competitive landscape.

• Assess hardware and software solutions for regional compatibility.

• Cultivate in-depth product knowledge of Kraken technology and assist with client onboarding.

• Comprehend client user requirements and how Kraken's capabilities facilitate asset management and energy trading strategies.

• Collaborate with account managers on strategic business evaluations and client transformation workshops.

• Discover opportunities for product improvements, market growth, user expansion, and upselling.

• Propel internal process enhancements to optimize onboarding and accelerate time to value.

• Work closely with product, engineering, customer success, and support teams.

⛳️ Requirements

• Proven experience in client delivery and/or product ownership, particularly in software and hardware.

• Background in managing complex client delivery pipelines, coordinating various teams, identifying dependencies, mitigating risks, and sustaining momentum.

• Outstanding relationship management skills with both internal and external stakeholders.

• Excellent communication abilities, including the capacity to clarify complex technical issues and convey information at various levels.

• Strong persuasive skills with the ability to challenge conventional thinking.

• Keen interest in the complexities of energy markets; experience with flexibility products is an advantage.

• Solid grasp of technology and its associated trends.

• Experience with Agile delivery methodologies.

• Familiarity with APIs, data flows, system integrations, and cloud software architecture.

• Patience, initiative, effective time management, and a proactive approach to getting things done.

• Native or professional proficiency in English.

• Some travel may be necessary.

• Bonus: Knowledge of European energy markets, flexibility products, battery storage, renewables, demand response, DERs, industrial gateways, edge devices, IoT connectivity, Modbus, OPC UA, and controlled environments.

• Must possess the right to work in the country of application; visa sponsorship is not available.

🏝️ Benefits

• Equal opportunity employer committed to non-discrimination.

• Workplace accommodations provided upon request.

• Flexible remote work options.

• Occasional travel required as part of the position.