Client Delivery Analyst ll – Digital Platform/Channel Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with clients to review specifications and project needs

• Collaborate with clients and vendors to explore project alternatives

• Organize meetings with key personnel from the client side

• Conduct gap analyses to identify system configuration requirements

• Offer consulting and advice on strategies to fulfill business needs

• Facilitate communication between technical teams at client and vendor locations

• Create data maps for technical files across different systems

• Implement project plans in collaboration with client staff and vendors

• Ensure that technical tasks are performed correctly and punctually

• Recognize and report unresolved issues to the designated project manager

• Assist in resolving issues as they arise

• Maintain quality throughout the implementation phase

• Convey technical implementation needs to third-party vendors and internal project support teams

• Confirm system parameters and perform testing

• Adjust program parameters as required

• Supply technical support during design, development, and implementation stages

• Offer extended-hour post-implementation assistance

• Provide occasional on-site support as necessary

• Adhere to change control and change management protocols

• Cultivate professional relationships with clients, internal business partners, and project team members

• Identify enhancements to departmental processes

• Complete tasks related to various departmental projects

• Render after-hours on-call support for project installations

• Perform other assigned duties

⛳️ Requirements

• An associate degree in a related field and/or a relevant combination of experience and education is required

• A bachelor’s degree is preferred

• A minimum of three years of related experience in the payment processing sector is required

• A comprehensive understanding of payment card products, support services, and processes is necessary

• Current Velera contractor resources in the same or equivalent position may qualify while fulfilling all job requirements

• Capability to consult on both business and technical requirements

• Ability to provide technical leadership for assigned implementations

• Skill in coordinating the operational implementation of technical deliverables

• Proficiency in performing gap analysis and defining system setup requirements

• Understanding of client business needs

• Effective communication between technical teams at client and vendor locations

• Aptitude for data mapping technical files between systems

• Ability to validate system parameters and execute testing

• Compliance with change control and change management processes

• Availability for after-hours/on-call and occasional on-site project support

• This position is not currently eligible for sponsorship

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible environment

• Emphasis on psychological safety, wellbeing, and belonging