Client Delivery Analyst III – Existing Business

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with clients to discuss intricate project specifications and explore options in collaboration with clients and vendors.

• Organize and lead meetings with essential client personnel.

• Conduct gap analyses to outline system setup requirements.

• Offer consulting and strategic guidance to align with business needs.

• Facilitate communication between client and vendor technical teams and map technical files across systems.

• Implement project plans in partnership with client staff and vendors, ensuring technical tasks are executed accurately and on schedule.

• Identify and document outstanding issues and provide assistance in resolving them.

• Maintain quality assurance throughout the implementation process.

• Communicate the technical aspects and requirements of implementations with third-party vendors and internal project support teams.

• Validate system parameters, carry out testing, and adjust program parameters as necessary.

• Deliver technical support during the design, development, and implementation phases.

• Provide extended-hour post-implementation support and after-hours on-call assistance when required.

• Adhere to change control and change management protocols.

• Cultivate productive relationships with clients and internal project team members to facilitate complex implementations.

• Support process enhancements, mentor less-experienced analysts, and contribute to the development of product/service requirement templates and procedures.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or an equivalent combination of education and experience is mandatory.

• Preferred training in Six Sigma Methodology and project management certification.

• A minimum of seven (7) years of relevant experience in the payment processing sector is required.

• Comprehensive knowledge of payment card products, support services, and processes is essential.

• At least five (5) years of experience in business or systems analysis is required.

• A minimum of three (3) years of experience providing client-facing project support is necessary.

• Proven experience in completing card processing conversions that involve migrating data from one processing platform to another is required.

• This position is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible environment