Client Delivery Analyst III

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the effective execution of intricate debit and/or credit projects for financial institutions through technical tasks and quality assurance checks.

• Guide client consultations regarding both business and technical requirements, integrating these needs into project plans.

• Offer technical direction and oversee all stages of operational implementation for technical deliverables related to the project.

• Engage with clients to review specifications and collaborate with both clients and vendors to explore project options.

• Conduct Gap Analysis to delineate system setup needs.

• Provide consultation and strategic advice on fulfilling business requirements.

• Facilitate communication between technical teams at client and vendor locations, and map out technical files across systems.

• Implement project plans alongside client personnel and vendors, ensuring that technical tasks are executed accurately and promptly.

• Detect and report any outstanding issues while assisting in their resolution.

• Guarantee the quality of implementation and relay technical requirements to third-party vendors and the internal Project Support Team.

• Confirm system parameters, perform testing, and adjust program parameters as necessary.

• Offer technical assistance during the design, development, and implementation stages.

• Provide extended-hour support post-implementation and occasionally onsite assistance.

• Adhere to change control and management protocols and guide less experienced consultants in these processes.

• Cultivate relationships with clients and internal project teams to ensure successful complex implementations.

• Recognize opportunities for process enhancements.

• Train and mentor junior Analysts.

• Aid in the creation of product/service requirements templates and procedural guidelines.

• Complete tasks related to department projects.

• Offer after-hours on-call support for project installations.

• Carry out other assigned responsibilities.

⛳️ Requirements

• A Bachelor’s degree in a relevant field and/or a combination of experience and education is required.

• Preferred training in Six Sigma Methodology and project management certification.

• A minimum of seven (7) years of relevant experience in the payment processing industry is required.

• A comprehensive understanding of payment card products, support services, and processes is essential.

• Five (5) years of experience in business or system analysis is required.

• At least three (3) years of experience in client-facing project support is necessary.

• Proven experience in executing card processing conversions that involve migrating data from one processing platform to another.

• Connex System experience is highly desired.

• This position is currently ineligible for sponsorship.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible environment