Client Data Consultant

This is a fully remote position, open to applicants in New York, +4 more locations.

📋 Description

• Conduct triage, root cause analysis, and corrective actions for data issues reported by internal teams.

• Assess Data Analyst reports for precision and quality.

• Create and sustain process documentation in collaboration with Process Owners.

• Facilitate the resolution of data issues and enhancements across various departments.

• Address customer and internal escalations effectively.

• Formulate and communicate action plans for unresolved data issues.

• Monitor operational metrics that support quality and performance standards.

• Perform testing for product releases that involve changes in data processing.

• Assist in implementing new processes, tools, and enhancements.

• Oversee software release testing and User Acceptance Testing (UAT).

• Provide training for new team members regarding Data Analyst processes and tools.

• Identify and execute process and technology enhancements.

• Process ad hoc test and production files, including those for open enrollment.

• Assess when issues should be escalated to management.

• Act as an internal escalation contact in the absence of a manager.

• Make decisions impacting internal teams and external customers with minimal guidance from management.

• Foster collaborative relationships across Benefitfocus teams.

• Offer occasional weekend and off-hours support as needed by the business.

• Collaborate with Product and Sales teams on product roadmaps and improvements.

⛳️ Requirements

• A Bachelor's degree is required.

• 3-5 years of experience in a technical role is necessary.

• Strong knowledge of EDI and payroll processes is essential.

• Proven ability to troubleshoot issues, conduct root cause analysis, and coordinate solutions across teams.

• Capacity to exercise independent judgment and make decisions with limited managerial oversight.

• Experience in supporting data processing, software release testing, and User Acceptance Testing (UAT) is preferred.

• Background in developing or maintaining process documentation and supporting process enhancements is preferred.

• Experience in training or providing technical support to team members is preferred.

• Experience working collaboratively with Product, Sales, Operations, and other internal business teams is preferred.

🏝️ Benefits

• Health, dental, vision, and life insurance plans.

• 401(k) Savings plan with generous company matching contributions up to 6%.

• Voya Retirement Plan – employer-paid cash balance retirement plan (4%).

• 20 days of paid time off.

• Nine paid company holidays.

• Flexible Diversity Celebration Day.

• 40 hours of paid volunteer time each calendar year.

• Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives, based on the role.