Client Coordinator – Lead

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Assist the department in ensuring timely and high-quality completion of client inquiries and product lines.

• Provide guidance to team members by addressing departmental queries and facilitating ongoing training.

• Maintain regular communication with QA regarding workflow and the status of pending reports.

• Address inquiries from clients and representatives regarding questions, report statuses, concerns, and information requests.

• Support in resolving physician and customer complaints or quality assurance issues.

• Elevate client concerns to upper management when necessary.

• Input and retrieve client or examinee information utilizing the appropriate systems and databases.

• Organize and archive both open and closed cases.

• Verify and document current client information and client-specific guidelines within the database.

• Contribute to maintaining client relationships and fulfilling client-specific requirements.

• Provide backup assistance to departmental team members.

• Execute clerical tasks including typing, filing, emailing, and proofreading.

• Ensure adherence to federal ERISA and state regulations.

• Offer management insights regarding consultant quality, availability, and compliance.

• Engage in the development and implementation of policies and procedures.

• Partake in educational and training initiatives.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A minimum of one to three years of clerical experience; or a comparable combination of education and experience is preferred.

• Supervisory experience in a medical office or insurance sector is preferred.

• Comprehensive knowledge of general office equipment including computers, fax machines, copiers, scanners, and telephones.

• Proficiency in Microsoft Word, Outlook, PowerPoint, Excel, and internet navigation.

• Capability to perform basic arithmetic operations including addition, subtraction, multiplication, and division with whole numbers and decimals; ability to calculate rates and percentages.

• Thorough understanding of HIPAA regulations and compliance requirements.

• Ability to adhere to instructions and accurately respond to management directives.

• Outstanding communication abilities.

• Capacity to work independently, prioritize tasks, and manage time effectively.

• Commitment to maintaining confidentiality.

• Ability to perform well under pressure and in stressful situations.

• Capability to appropriately manage change, delays, or unforeseen events.

• Must uphold a professional and tidy appearance in alignment with company standards.

🏝️ Benefits

• 100% remote work environment.

• Consistent Monday-Friday schedule (8:30am-5:00pm EST).

• Opportunity to assume a leadership role and contribute to team success.

• Collaborative and supportive culture focused on professional development.

• Medical, vision, and dental coverage.

• Paid time off.

• 401k plan.