Client Coordinator – Lead

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Provide comprehensive support to the department, ensuring that client inquiries and product lines are addressed promptly and meet high-quality standards.

• Offer guidance to the team by responding to departmental queries and facilitating ongoing training.

• Maintain regular communication with QA regarding workflow and the status of pending reports.

• Quickly respond to inquiries from clients and representatives concerning questions, report statuses, concerns, and information requests.

• Assist in addressing complaints from physicians and customers, as well as resolving quality assurance issues.

• As necessary, escalate client concerns to upper management.

• Input and retrieve client or examinee information using appropriate systems and databases.

• Organize and archive both open and closed cases.

• Monitor and verify current client information, documenting client-specific guidelines in the database.

• Help foster client relationships and ensure compliance with client-specific requirements.

• Provide backup support to department team members.

• Carry out clerical tasks including typing, filing, emailing, and proofreading.

• Ensure adherence to federal ERISA regulations and state mandates.

• Provide management with insights on consultant quality, availability, and compliance.

• Engage in the development and implementation of policies and procedures.

• Participate in educational and training initiatives.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of one to three years of clerical experience, or an equivalent combination of education and experience is preferred.

• Supervisory experience in a medical office or insurance industry is preferred.

• Comprehensive knowledge of general office equipment including computers, fax machines, copiers, scanners, and telephones.

• Proficiency in Microsoft Word, Outlook, PowerPoint, Excel, and the Internet.

• Ability to perform arithmetic calculations involving whole numbers, decimals, rates, and percentages.

• Thorough understanding of HIPAA regulations and compliance requirements.

• Capability to follow instructions and respond accurately to management directives.

• Excellent communication skills.

• Ability to work independently, effectively prioritize tasks, and manage time efficiently.

• Strong commitment to maintaining confidentiality.

• Ability to thrive under pressure or stressful situations.

• Adaptability to manage changes, delays, or unexpected events appropriately.

• Reliability and adherence to the company's attendance policy.

• Professional and well-groomed appearance in line with company standards.

🏝️ Benefits

• Fully remote work environment.

• Consistent Monday-Friday schedule (8:30am-5:00pm EST).

• Opportunity to assume a leadership role and contribute to team success.

• Collaborative and nurturing culture focused on professional development.

• Competitive benefits package including medical, vision, and dental coverage.

• Paid time off.

• 401k plan.