Client Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Promptly handle and respond to client inquiries related to questions, report statuses, concerns, or information requests.

• Accurately enter and retrieve client or claimant information utilizing the appropriate systems and databases.

• Maintain daily communication with the QA department regarding workflow and the status of pending reports.

• Reach out to providers for assignment and ensure the database is updated accordingly.

• Organize and archive both open and closed cases.

• Confirm that client information is up-to-date and record client-specific guidelines, rules, and information in the system.

• Collaborate independently and with team members to address inquiries, document cases, and ensure timely case returns.

• Redirect calls to the appropriate departments as necessary.

• Carry out clerical tasks including typing, filing, emailing, and proofreading.

• Assist in managing customer complaints and quality assurance issues.

• Alert management about any report-related issues or concerns.

• Ensure that practices adhere to state and federal safety and legal regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of one year of customer service experience, or an equivalent combination of education and experience, is preferred.

• Comprehensive knowledge of general computer operations, fax machines, copiers, scanners, and telephones.

• Familiarity with various software programs, including Microsoft Word, Outlook, Excel, and the Internet.

• Ability to be trained on and comply with HIPAA regulations and standards.

• Capability to follow instructions and accurately respond to management directives.

• Strong attention to detail, thoroughness, and accountability for the quality of work.

• Initiative to identify areas for improvement.

• Outstanding communication skills.

• Ability to work independently, prioritize tasks effectively, and manage time efficiently.

• Commitment to maintaining confidentiality.

• Adherence to all company policies and procedures.

🏝️ Benefits

• Medical insurance.

• Vision insurance.

• Dental insurance.

• Paid time off.

• 401k.

• Fully remote work-from-home position.

• Collaborative team environment.

• Opportunity to build meaningful relationships.

• Chance to develop valuable administrative and customer service skills.