Client Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Promptly address and respond to inquiries from clients and representatives regarding questions, report statuses, concerns, and information requests.

• Input and retrieve client or claimant data utilizing various systems and databases.

• Maintain regular communication with the QA department concerning workflow and the status of pending reports.

• Reach out to providers for assignments and ensure the database is updated accordingly.

• Organize and archive both open and closed case files.

• Confirm client information and document specific client guidelines and details in the system.

• Collaborate with team members and work independently to address inquiries, document relevant information, and ensure timely case resolutions.

• Redirect calls to other departments as necessary.

• Execute clerical tasks, including typing, filing, emailing, and proofreading.

• Assist in resolving customer complaints and managing quality assurance issues.

• Inform management regarding any report-related issues or concerns.

• Ensure that practices adhere to state and federal safety and legal regulations.

• Carry out additional assigned responsibilities.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least one year of customer service experience is necessary; a combination of relevant education and experience is preferred.

• Proficient knowledge of general computer, fax, copier, scanner, and telephone equipment.

• Familiarity with Microsoft Word, Outlook, Excel, and internet usage.

• Ability to be trained on and comply with HIPAA regulations and standards.

• Skill in following instructions and management directives accurately.

• Attention to detail, thoroughness, accountability for work quality, and a proactive approach to identifying improvements.

• Outstanding communication abilities.

• Capability to work independently, prioritize tasks effectively, and manage time efficiently.

• Commitment to maintaining confidentiality.

• Adherence to company policies and procedures.

🏝️ Benefits

• Medical insurance

• Vision insurance

• Dental insurance

• Paid time off

• 401k plan

• Dynamic team environment

• Fully remote work-from-home position

• No travel required