Client Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide timely assistance and respond to inquiries from clients, physicians, nurses, or representatives regarding questions, report statuses, concerns, and information requests.

• Input and retrieve client or claimant data utilizing appropriate systems and databases.

• Prepare, enter, track, document, file, and archive case information.

• Maintain daily communication with the QA department concerning workflow and pending report statuses.

• Reach out to providers for assignment and update the database accordingly.

• Verify client information and document client-specific guidelines and regulations within the system.

• Collaborate independently and with team members to address inquiries, document details, and promptly return cases.

• Direct calls to other departments as necessary.

• Execute clerical tasks, including typing, filing, emailing, and proofreading.

• Assist in handling customer complaints and quality assurance matters.

• Notify management regarding report issues or concerns.

• Ensure compliance with state and federal safety and legal regulations.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least one year of clerical experience is necessary.

• Experience in a medical office or insurance sector is preferred.

• Proficiency in using general office equipment such as computers, faxes, copiers, scanners, and telephones.

• Familiarity with Microsoft Word, Outlook, Excel, and the Internet.

• Ability to be trained on and comply with HIPAA regulations and compliance standards.

• Competent typist with a minimum speed of 40 words per minute.

• Capable of accurately following instructions and management directives.

• Demonstrates accuracy, thoroughness, accountability for work quality, and initiative to identify areas for improvement.

• Excellent communication skills are essential.

• Ability to work independently, prioritize tasks, and manage time effectively.

• Must maintain confidentiality.

• Promote a positive, team-oriented work environment.

• Ability to stay focused amidst normal or significant distractions.

• Ability to perform well under pressure or in stressful situations.

• Capability to manage changes, delays, or unexpected events appropriately.

• Must adhere to all company policies and procedures.

🏝️ Benefits

• Full-time position.

• Comprehensive training (approximately 1 month).

• Remote work opportunity.

• No travel is required.