Client Community Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee the daily operations of the client Slack community: greet new members, facilitate discussions, respond to inquiries, or direct them to the appropriate individuals.

• Foster connections among clients facing similar challenges to encourage mutual learning.

• Maintain a consistent and recognizable presence to ensure the community feels personal rather than corporate.

• Gather feedback from clients and relay it to the appropriate internal teams.

• Develop and manage a regular webinar series that highlights features clients may already possess but are not currently utilizing.

• Coordinate speakers, including clients, and assist them in preparing effective presentations.

• Manage all logistical aspects: scheduling, invitations, platform selection, live session execution, and post-event follow-up.

• Establish a dependable calendar for clients rather than hosting one-off sessions.

• Organize user meetups and the annual user conference from inception to completion.

• Take charge of all practical details: venue selection, agenda planning, speaker coordination, registration, communication, and day-of management.

• Travel to events to ensure smooth execution on-site.

• Follow up post-event to sustain engagement and momentum.

• Collaborate closely with product, support, and sales teams to ensure the program aligns with client needs.

• Ensure that the feedback collected through the community is integrated into product development.

• Contribute to the evolution and growth of the broader client engagement function.

⛳️ Requirements

• Proven experience in organizing and executing events, webinars, or community activities, with a focus on delivery rather than just planning.

• Exceptional organizational skills, with the ability to manage multiple tasks simultaneously while maintaining attention to detail.

• A natural people person who enjoys connecting individuals and quickly builds strong relationships.

• A confident communicator, both in writing and while presenting live to an audience.

• Self-motivated and dependable in a fully remote environment, capable of establishing your own pace and working independently.

• Willingness to travel for events, with several trips throughout the year across the UK, Ireland, and occasionally beyond.

• Proficient with tools such as Slack, a webinar platform, and a CRM system.

• Helpful, though not mandatory: experience in higher education or a related sector, along with a background in community management, events, customer success, or customer marketing.

🏝️ Benefits

• 30 days of annual leave.

• Flexible working hours.

• Employee Assistance Programme and Wellbeing platform.

• Coverage for AWS training and certification costs.