Client Care Clinician

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Perform clinical intakes via telephone to evaluate behavioral health needs and identify the suitable level of care.

• Assist in care triaging and matching providers accordingly.

• Offer direct behavioral health support over the phone.

• Handle urgent clinical situations, including safety planning and crisis intervention through telephone communication.

• Aid individuals in gaining insight, establishing goals, and strategizing actions for personal or vocational development and adjustment.

• Provide guidance on best practices for individual behavioral health as well as workplace resilience and wellbeing.

• Collaborate with doctors, therapists, clinicians, and both internal and external management teams regarding care strategies.

• Represent the organization to clients and external stakeholders.

• Clarify clinical information for non-clinical staff.

• Achieve clinical billable standards for intake and consultation tasks.

• Extend behavioral health support to individuals, groups, and organizations impacted by disruptive events.

• Comply with department standards concerning crisis response volumes.

• Provide technical, systems, and process guidance to management and other teams.

• Deliver behavioral health services through telephone, video, and in-person sessions.

• Consult with individuals and groups on stress and trauma, behavior modification, and personal, social, or vocational adjustments.

• Offer consultation to clinicians regarding psychological first aid and management of disruptive events.

• Complete reports within specified timeframes.

• Establish goals and plans to prioritize, organize, and achieve tasks.

• Innovate or create applications, ideas, relationships, systems, or products.

• Foster trust, respect, and cooperation among team members.

• Utilize reference materials to enhance knowledge.

• Conduct presentations and training sessions for clients and customers on behavioral health topics and services.

• Engage in department and company meetings.

• Be available for additional or overtime hours as needed.

• Maintain a flexible schedule, which may include nights, weekends, holidays, and on-call rotations.

⛳️ Requirements

• A Master’s degree in mental health or a related field is required.

• Professional licensure is mandatory (LMSW, LCSW, LLMSW, LMFT, FMT, LP, or LPC).

• Clinical licensure is essential.

• A minimum of 2 years of clinical experience is required; 3+ years is preferred.

• A background in behavioral health is strongly preferred.

• Familiarity with human behavior and performance, individual differences, learning, motivation, psychological research methods, and assessment and treatment of behavioral and affective disorders.

• Understanding of diagnosis, treatment, rehabilitation of physical and mental dysfunctions, as well as career counseling and guidance.

• Knowledge of customer and personal service principles and processes.

• Awareness of laws, legal codes, court procedures, precedents, and government regulations.

• Skills in complex problem-solving and solution implementation.

• Ability to maintain composure and effectiveness in high-stress situations.

• Skills in persuasion and negotiation.

• Capability to work independently with minimal supervision.

• Flexibility and adaptability in high-pressure scenarios and organizational changes.

• Initiative for continuous learning and professional growth.

• Competence in selecting and utilizing appropriate training and instructional methods.

• Reliability and dependability.

• Exceptional verbal and written communication skills.

• Strong interpersonal and customer service abilities.

• Excellent organizational skills and meticulous attention to detail.

• Strong time management skills and ability to meet deadlines.

• Proficient active listening and social perceptiveness.

• Advanced problem-solving and critical thinking capabilities.

• Sound judgment and decision-making abilities.

• Proficiency in Microsoft Office Suite or similar software.

• All applicants must reside in the United States.

• Employment is contingent upon successful completion of a background check, work history verification, reference checks, and signing a non-disclosure agreement.

🏝️ Benefits

• Paid time off (PTO).

• Parental leave.

• Paid holidays.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability insurance.

• Long-term disability insurance.

• Flexible schedules.

• 401(k) program with company match.

• Profit sharing.

• Insurance benefits become effective on the 1st of the month following hire.

• Reasonable accommodations for qualified individuals with disabilities during the employment application process.