Client Care and Sales Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage a significant volume of outbound and inbound calls, emails, and online inquiries.

• Engage with clients to evaluate their needs and suggest suitable swim programs.

• Transform inquiries into registrations in a clear and professional manner.

• Follow up on incomplete registrations and nurture warm leads.

• Oversee client accounts, manage schedule changes, and address general inquiries.

• Precisely document interactions in our CRM (GoHighLevel / Google Workspace).

• Collaborate closely with operations to ensure a seamless client experience.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Previous experience in call-center, client care, or sales positions is preferred.

• Comfort with handling back-to-back calls and inquiries.

• Strong attention to detail and proficient data entry skills.

• Availability to work Sunday–Thursday from 9:00 AM to 5:00 PM.

🏝️ Benefits

• Meaningful work assisting families in acquiring life-saving swim skills.

• Receive warm inbound inquiries (no cold calling required).

• Access to clear systems, scripts, and support.

• Join a professional, respectful, and dynamic team environment.

• Enjoy a fully remote position with consistent working hours.

• Opportunities for career advancement.