Client Advisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Transform incoming interest from small and medium enterprises into Toptal clients.

• Address immediate assistance inquiries within five minutes.

• Comprehend client business challenges and connect them with necessary Toptal specialists.

• Build trust, assess needs, articulate Toptal’s value proposition, alleviate concerns, and convert prospects into sales.

• Oversee deal cycles from initial discovery to closing.

• Keep an accurate CRM pipeline and forecast data.

• Advocate for clients during technical phases and maintain their engagement between discussions.

• Coordinate next steps, timelines, and obstacles while addressing new incoming requests.

• Recognize broader client needs encompassing global hiring, EOR, payroll, marketing, sales, finance, and technology challenges.

• Conduct research on clients and remain updated on industry trends and the competitive landscape.

• Collaborate with matching, delivery, HireGlobal, and service-offering experts via Zoom and Slack.

• Review calls, solicit feedback, and share insights with the team.

• Advance through onboarding, sales training, mock calls, role-playing, specialist briefings, lead management, pipeline forecasting, process enhancement, and mentoring newer team members.

⛳️ Requirements

• 2–3 years of experience in B2B sales.

• Proven track record of converting inbound opportunities into paying clients at scale, managing the sale from the initial call to closure.

• Experience in coordinating multiple sales opportunities and sustaining sales momentum while other teams complete necessary tasks.

• Excellent written and verbal communication abilities.

• Full availability during work hours to take client calls.

• Capacity to thrive in a fast-paced, rapidly expanding company while managing a high volume of clients and conflicting deadlines.

• Outstanding time management skills.

• Resumes and communications must be submitted in English.

• No visa sponsorship or assistance is available.

🏝️ Benefits

• Competitive base salary plus uncapped commission.

• Fully remote working environment.

• Customized sales training program.

• One-on-one sales training.

• Opportunities for mock calls and role-playing scenarios.

• Training specific to verticals.

• Opportunities for feedback and call reviews.

• Supportive global team environment.