Client Account Manager – Ops

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Act as the primary coordinator and relationship manager for medical professionals located overseas, potentially overseeing 10-15 client accounts.

• Serve as the key point of contact between the assigned client accounts and our internal teams.

• Maintain clear and regular communication (via email, text, or phone) to relay completed tasks, updates, and other crucial information on behalf of internal teams.

• Promptly address and respond to client inquiries, requests, and feedback, often under tight deadlines.

• Clarify any ambiguous client requests prior to delegating tasks to internal teams.

• Conduct thorough reviews of internal team deliverables (such as website updates, reports, marketing solutions, articles, and social media posts) before sharing them with clients.

• Collaborate with internal teams to resolve service-related complaints by identifying the root cause of issues and implementing effective solutions.

• Proactively follow up with both clients and internal teams to ensure alignment.

• Participate in client meetings (via Zoom or Phone, often during EST time zones).

• Foster strong client relationships and maintain a positive rapport with both primary clients and their support staff through consistent, professional communication (via email, text, or phone).

• Track internal teams’ timelines and milestones to guarantee all tasks, goals, and marketing objectives are completed on schedule.

• Update internal systems with client preferences and other essential deliverables/notes.

• For assigned clients, create meeting preparations and talking points as requested by senior management.

⛳️ Requirements

• Previous experience in a similar position (Key account management, client servicing) is essential.

• Experience with ticketing or task management systems is required.

• Previous experience working with international clients is preferred.

• Exceptional written and verbal communication skills in English, capable of effectively communicating with clients through Zoom, VOIP, and Email.

• Strong knowledge of online marketing and SEO practices.

• Ability to remain composed, actively listen, and provide constructive solutions under pressure, especially during challenging conversations (when clients may be frustrated).

• Proficient in managing multiple tasks and client accounts (with the potential for 10-15 client accounts) under tight deadlines without sacrificing quality and professionalism.

🏝️ Benefits

• WFH - Enjoy the flexibility of working from home.

• EPF/ETF - Employees (only applicable to Sri Lankan citizens) will be enrolled in the EPF/ETF according to Sri Lankan labor law.

• Legitimate work-at-home company - Bizycorp complies with the Sri Lankan Shop and Office Act.

• Competitive monthly remuneration - Starting from 95,000 to 115,000 LKR (including Basic + Fixed allowances).

• After 6 months, you will be eligible for a probation confirmation increment (conditions apply).

• Confirmed employees will undergo performance reviews with potential increments every 12 months (conditions apply).

• Paid Leave.

• Access to Training & Certification programs.

• Annual Rewards based on company growth and individual performance (conditions apply).

• Overtime compensation programs and many more benefits.

• Gain exposure to international clients and opportunities for growth and knowledge in various aspects of online marketing.

• Become part of a diverse team of over 250 employees from various cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.