Client Account Manager – OmniChannel, Direct Mail Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main day-to-day liaison for clients, ensuring their satisfaction, momentum, and delivery.

• Establish trustworthy and empathetic relationships with clients, gaining a deep understanding of their business and translating goals into actionable plans.

• Assist the Account Director in promoting client retention and identifying opportunities for organic growth.

• Maintain clarity and momentum for programs across intricate, multi-channel initiatives.

• Propel work forward through your proactive leadership.

• Create and oversee internal timelines and workflows, guaranteeing that projects are delivered on time, within scope, and aligned with strategy.

• Facilitate status meetings and guide cross-functional teams (Media, Creative, Data, Production) towards definitive next steps.

• Supervise the implementation and fulfillment of program commitments, managing scope changes by clearly communicating timing and budget implications.

• Assist in the preparation of quarterly business review (QBR) and annual business review materials.

• Work in collaboration with marketing teams to enhance optimization recommendations.

• Collaborate with team members to brainstorm audience, creative, and channel testing strategies.

• Maintain an inquisitive attitude towards data-driven marketing trends and emerging best practices.

• Achieve proficiency in Amsive’s tools and systems to ensure operational excellence.

⛳️ Requirements

• 2-4+ years of experience in managing omnichannel marketing programs encompassing Direct Mail, Email, SEO, SEM, and paid media channels like CTV and Linear TV.

• A minimum of 2 years in an agency setting with a proven track record in managing client relationships.

• Experience acting as the primary client contact for omnichannel campaigns.

• Proficient in compiling, documenting, and conveying client requirements across internal teams including creative, data, technology, media, and production.

• Strong written and verbal communication skills that instill clarity and confidence in every interaction.

• Highly organized with the ability to handle multiple projects while fostering trust and momentum.

• Solid understanding of marketing and communication principles.

• Proficient in Microsoft Office, particularly PowerPoint and Excel.

• Comfortable operating within regulated environments and compliance-driven workflows.

• Capable of interpreting data and translating it into actionable business insights.

• Proven ability to cultivate and sustain profitable client relationships.

• Forward-thinking, with a strong ambition to advance into senior client leadership roles within an omnichannel agency context.

🏝️ Benefits

• Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays.

• Dental, Vision, and Health Insurance.

• 401(k) with a company matching program.

• Paid Parental Leave.