Client Account Manager – LatAm, Direct Hire

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Facilitate initial client meetings to set expectations, define roles, and clarify hiring requirements.

• Take ownership of the client experience right after engagement and receipt of deposit.

• Provide a detailed overview of the recruitment process, including timelines, communication schedules, and deliverables.

• Collaborate with the Recruitment team to ensure timely sourcing and shortlisting.

• Act as the primary liaison between clients and internal teams.

• Guarantee the timely delivery of candidate shortlists, scheduling of interviews, and collection of feedback.

• Maintain consistent follow-up with clients to avoid delays while upholding a professional and friendly demeanor.

• Manage offer extensions, pre-boarding documentation, and candidate logistics.

• Conduct 30/60/90-day follow-ups post-placement to ensure alignment and satisfaction.

• Monitor and escalate client issues proactively to prevent them from becoming critical.

• Identify opportunities for growth within accounts, including additional hiring needs or new roles.

• Ensure seamless onboarding with clients and internal operations (Miya).

• Align daily with Recruitment and Operations teams regarding client priorities and feedback.

• Maintain precise records in Monday.com, Workable, and internal CRM/ATS.

• Contribute to the enhancement of client-facing standard operating procedures and playbooks.

⛳️ Requirements

• Minimum of 3 years of experience in Client Account Management, Recruitment Account Management, or B2B Customer Success.

• Demonstrated ability to manage multiple clients and processes concurrently.

• Experience working with U.S. startups.

• Excellent written and verbal English communication skills (native/bilingual level).

• Proficient with CRM/ATS/Collaboration tools (Workable, Monday.com, Slack, Zoom/Fathom).

• Ability to work reliably in full U.S. Central or Pacific time zones.

• Capable of working independently and effectively in a remote environment with minimal oversight.

• Bachelor's Degree or higher (summa, magna, or cum laude and/or Academic Scholar from a reputable institution preferred).

• Preferred Qualifications

• Experience in managing recruitment pipelines within a remote staffing or BPO setting.

• Familiarity with U.S. startup culture, especially in Series B/C companies.

• Bonus: Experience with ATS or CRM integrations, and scaling client delivery processes.

🏝️ Benefits

• Work From Home

• Training & Development