Client Account Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Oversee a diverse portfolio of clients through both strategic and tactical approaches.

• Foster and maintain positive relationships with clients across various organizational levels.

• Engage with clients in a timely manner, managing a well-structured roadmap of work.

• Serve as the primary contact for collecting accurate and comprehensive requirements for tasks.

• Hold regular meetings with clients to review the status of ongoing activities.

• Channel all approved work for the StudioForty9 team through clearly defined tickets.

• Collaborate closely with internal teams to execute agreed-upon tasks effectively.

• Follow up with team members to ensure that support requests and inquiries are addressed and resolved promptly.

• Act as the first point of contact for initial diagnosis or troubleshooting of client issues, ensuring sufficient information is gathered for relevant internal teams to resolve them.

• Build and document an understanding of the client's business while maintaining records of client discussions.

• Actively participate in efforts to meet financial targets.

• Manage ongoing invoicing and budgets for your client accounts.

⛳️ Requirements

• At least 2 years of experience in an Ecommerce environment (familiarity with Shopify, BigCommerce, Magento, or Shopware is a plus).

• A minimum of 2 years of prior experience managing multiple key client accounts.

• Ideally, possess previous experience working alongside developers and designers, with the ability to articulate projects and tasks clearly and efficiently.

• Outstanding attention to detail.

• Excellent organizational skills.

• Strong communication skills, both written and verbal.

• Energetic, enthusiastic, and adaptable.

• Positive attitude, ambition, strong collaboration skills, and a proactive approach to achieving results.

🏝️ Benefits

• Pension scheme

• Flexible working hours - start or finish earlier or later to accommodate personal needs

• Remote working options

• A diverse and international team from various backgrounds

• Opportunities for professional development, including courses, training, and conference attendance

• Weekly lunch and learn sessions

• Daily team catch-ups on Zoom for knowledge sharing and problem-solving

• Quarterly team-building events

• Accessible management - Founder & CEO Gerard Keohane offers daily slots for team members to drop in for discussions

• Availability of a central office with an open workspace, conveniently located near the best cafes and restaurants in Cork, including the renowned English Market

• Onboarding buddy - daily check-ins with experienced team members to help new hires acclimate

• Customized onboarding programs - tailored documentation for new team members based on their specific roles and responsibilities